Rafael Flores always gives me the best customer service ever.
Very prompt
Also pleasant
Everything was excellent.
Rafael made everything easy for me, and communicated well.
Great communication always on time very friendly and very helpful thank you so much
A pleasure to deal with . Very helpful
Rafael gave me amazing customer service and offered me the best of the best. Highly recommend him and appreciate everything he has done for me!
Great customer service by Rafael Flores
Rafael has great customer service, always friendly.
Angel was great and very helpful. In fact everyone was great.
However....
[1] Got my Q8 back "washed". It is Black. unfortunately, it looked like someone took a rag from a mop bucket to wipe the car. Except for the area on the driver's door and elsewhere where there was dried soap-ish bubbles.
[2] (this one may be a function of the new software) Most settings were factory default. Not a big issue. But the driver's seat was fully changed in all ways and the memory was ... reset. Strangely, I have now tried for 4 5-8 mile trips to get it back where it was, no luck really, but will figure it out.
Regardless, overall the service was a good experience and I only bring these up so that they can be "very gently" addressed.
Thank you
Steve
Angel was very professional and accommodating. I was very happy with the excellent service he provided.
Mr. Duran was knowledgeable, approachable and trustworthy. My experience on Tuesday was pleasant and I’ll be sure to service my car again at Calabasas Audi. Thank you. Richard P
Rafael was very professional and extremely helpful from start to finish
He is very knowledgeable and I trust him with taking care of my car.
Lyndsey was responsive and patient. She answered all of my questions and was flexible and helpful in arranging a convenient time for me to pick up my car.
My service guy was helpful, to the point, funny, and explained everything well!
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