All went smoothly and timely done with Angel
Handling my recall.
I had low tire pressure warning the day before my service appointment. I brought it in and the guy inflated tire. The next day I brought it in for service. The inspection report shows they evaluated tires. The next day after picking up vehicle, same low pressure tire warning. This time the guy saw a nail in the same tire that was low. So a little frustrating that this was not noticed during service and inspection.
I have not had my car for service yet and I do not know who Angel Duran is?
Nicole, our sales girl was great. If it wasn’t for her we would have walked out long before. Management Is disrespectful. Wouldn’t even come talk to us. Told Nicole that he “didn't Want to offend us, and that the car would cost us $600-$700 a month to lease, so should we even move forward?” We asked Nicole, how could you even give us a number when you have no idea our trade in value, or the amount we are willing to put down?? I love my car, but due to the manager Carl, who would stand over us as he spoke, I would never buy or lease from this Audi again.
It was awesome experience with Shay Amin.
Lyndsey was extremely professional, knowledgeable, and friendly. I'd ask for her next visit.
Helpful, pleasant, accommodating.
Kept me updated, check in and out fast,
Rafael has been my service adviser now for 2 yrs. Would not change him for anyone else. He has a great attitude and always makes sure I am completely satisfied with the service. Always keeps me updated on the status. Keep up the good work Rafael!!!
Lindsey is knowledgeable and hence a very efficient service advisor. She engages with her clients in a manner that engenders trust and confidence. She is an asset to Audi of Calabassas.
Rental car window Interiors were so dirty I needed to use alcohol wipes to clean and then a microfiber towel to remove residue. Had to return next day after 2 day service as TPMS low pressure sensor going off, making me an hour late for work - after spending $800 on two tires and an alignment. Only reason I did tires at Audi was to not have to make a service trip to Audi and then a second trip to a local tire shop. Clearly I should have given the local tire store my business.
I will be switching service to Audi South Bay
Car was delivered on time. Appreciated that
She was very pleasant and had a great attitude eventhough I may have come across as being upset about the issue. I found her to be very honest and helpful.
Rafael es profesional con trato agradable y eficiente, de lejos el mejor..
Everyone I dealt with went out of their war to be helpful, from Rafael to Angel, and also Kate in the reception area.
Lyndsey is a delight and professional ambassador for Audi Calabasas, this service centre is not the closest to my home but I continue to come here because of the first class service I receive from Lyndsey and the team
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