Mr Pohl was very helpful, upfront and communicate with me constantly, I really appreciate all of his help and I will recommend you for the great customer service that Mr Pohl provided.
Thank you
Chris is great have complete trust in his advice as always.
Had our appointment at 8:40 in the morning, then received a phone call around 2 pm long after we picked up our finished service. It was some woman asking why we weren’t at our appointment, and then instead of apologizing for the miscommunication continued to try to get us to come back down and trade in our car. Not the best last impression. The service team was friendly however, and got everything done in a great time frame.
Friendly and fast service without the wait. Very professional and informative.
To whom it my concern.. First off I'm a repeated customer.. have purchased 4 Kia's in the pass 8 years.. but the way I was treated these pass few weeks is very unprofessional..for a No brake light issue.. it's very sad how most car dealerships work.. when buying a New car they treat you with kindness, respect, often offer to buy you food... but after you've purchased the vehicle that's it.. they forget you... if you happen to have any issues with the car, try making an appointment, it's usually weeks away.. when you finally get it into the service dept. first thing they tell you is.. "there's fee to diagnose the problem.. in my case I knew what the problem was, but that didn't matter to them, they were only interested that I understood I was paying the fee... another complaint I have, the service guy who works in San Bernadino needs to be sent to a Human Behavior class.. the way he talks to people is VERY unprofessional.. or maybe it was because I'm Hispanic.. I've said what I had to say and this will be our last Kia we purchase.. forgot to mention that I had to get Kia Labor Relations involved in this.. they were really great in helping out, for a simple fit. Thank you for taking it he time.. Larry P
Joshua was great! Professional, pleasant and a pleasure working with him.
I appreciated the smile that greeted me and the quick assistance! Thanks for making the service experience so easy!
Chris is nice & service done in less than an hour, as promised. I'm a happy customer at All Star Kia.
As always, awesome service!
I am so satisfied with the service I won't take my car anywhere else thank you for your excellent service
I was lied to about shuttle service for pick up. And I felt like I had to bed to get shuttle service home after dropping off my car. Will never use this dealership again. I’d rather give my business to a competitor or drive an hour away to a different Kia dealership if I have too. That’s how poorly I was treated.
Very pleased Joshua was very nice and courteous and fast food hank you again
Josh and the service team were very professional and friendly. Did a great job and even had a service that provided a ride back to my office.
I'm completely satisfied with the service I recieved. I had tried another Kia, the usual location, and they did not respond to my service request. I called AllStar Kia and they immediately scheduled an appointment, did not place me on hold and then hand up the call. Allstar Kia was great. Today I arrived 30 minutes early and the service tech was courteous, thorough and the team was efficient with the service without hesitation accepted my early arrival. Service was completed as quoted. Thank you for good service.
The wait is to long i have An appointment and i still Had to wait for an hour and a half
Very friendly,fast and efficient.
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