Great customer service and its sincere
Christian olmid hizo muy buen trabajo y me dio bastante information scercs de futuros mantenimiento para mi carro a demas me dejo saber de un update para mi carro que anterirmente no me lo habian hecho saber. Gracias
Adrienne gave me the impression she enjoyed her job and was happy to service the customer.
I scheduled my car to have a service bulletin repair performed. However, my service advisor took it upon herself to have my oil changed and tires rotated. I just did that a 1000 miles prior to my appointment. I prefer a certain brand of oil in my vehicles and the service advisor did the work without my authorization or approval.
My first required service (oil n filter and rotation) was fine but my issue of auto braking front and rear was not explained to my satisfaction. Basically it was left as if I were backing out of my garage and someone was standing behind me it would not stop and same for forward movement. At the time I bought this car the safety features were the main reason for buying this car this model with every safety feature available. Now I’m told after spending over $50k it only breaks at higher speeds.
My other issue of how to use navigation was handled very nicely by
Mina (salesman).
In and out within 2 hours for an air compressor. The air conditioning system is working great. Thank you for being efficient.
We took out palisade in for two problems to be fixed under warranty. One was the steering wheel casket. This was 9/20/24.now the steering wheel is worst. It makes a louder noise and I can feel it hitting something when I turn the wheel. The sunroof wind shield piece was replaced but the vehicle now indicates the sunroof is open. Now I have to take it in once again to get it them checked.
Very kind and helpful with everything
She was friendly and informative. Thank you!
Joey did an excellent job checking me in and calling me with updates. Everything was fast and easy. Joey was really personable and represented the Service Department with first class customer service.
Quick and courteous service. Job well done.
I brought my car in at 1 p.m. I called twice and texted twice around 4 to see if I could get an update because the car progress graphic on the web link had not moved at all. I got no response. I tried again around 5 and was told my car was going through "finishing touches." About an hour and 15 minutes later I went to pick up my car and was told it was still undergoing "finishing touches." I got out of there about 15 minutes later. 15 minutes after I got home I got a text saying my car was ready for pickup.
She has been great. I love that she texts me with updates.
Christian has helped me in the past for earlier service. He does a great job. He's helpful, clear, and efficient.
Joey was very helpful and friendly.
He answered my question about the usb phone charging.
Waiting room is nice and quiet. Cristian has great customer service highly recommend
She was very proffessional and nice. She answered my questions and told me what was going to be done to my car. It was a pleasure to havd her for my service writer.
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