Bakersfield Hyundai Auto Repair Service

I Thank you for the service and they even washed my car.

I was told my issue was under warranty which I did not have to pay for the repairs. It was my AC that was out on my 2020 Santa Fe so I was offered a loaner vehicle. I was told I would only have to put down a $100.00 deposit for incidentals. When I returned the vehicle I was charged $40.00 a day times 4 days it came out to $160.00 I was charged. I did not know I was charged until later when I received my vehicle return ticket in my email that shows I was charged $160.00. This leaves me in a negative mood about my service.

I did not appreciate how the issues with the vehicle’s internal specs was never fully resolve especially as time spent in the facility could’ve been spent elsewhere. Instead the vehicle’s assessment was done based on the mechanic and representative’s own assumptions that it must be a solution done on the owner’s end. Issues addressed were quite straightforward when issues arose while driving to which representative and mechanic weren’t’ fully aware of because the vehicle was reviewed stationed without further assessment. Such issues addressed can be later identified as a bigger concern to the driver experience due to the lack of support and assessment made. An additional concern at hand is the lack of professionalism representative displayed personal irritability while customer(s) was in front of them as they were discreetly discussing about customer(s) concern post-assessment. Such abnormalities in the face of customer service make the customer experience uncomfortable and unbelievably unpleasant for a customer to work with; therefore is not what Hyundai anticipates its representatives to be presented as. I hope such issues at hand are addressed in a formal manner and I appreciate the opportunity to share my customer concerns.

I have appointment for 10:30 and my vehicle wasn’t done till right about noon time

You do a fine job.

Excellent customer service thank you

Fast and great service.

I was taken care of really quick. Within a minute my Lyft ride was already there to give me a ride. Christian was on it . I would most definitely recommend him.

Good service

David Clark always organizes a good dealership service(s) for me!

Dezerae was great! Welcoming and friendly. Only thing was the wait time for my car. Made my appointment for 8:15am and my car wasn’t ready until almost 3pm. Other than that Dezerae did great at making me feel understood

David is always a consummate professional, and great guy to interact with. He deserves a raise.

Very Awesome Service

Service took much longer than estimated

Very helpful and courteous. Thank you

Great visit

Adrienne is always cheerful and helpful !!

Only one problem with my service experience was , when I went to pay the bill the new receptionist wanted to charge 3 percent for using a credit card ($700.00 bill) . They should post this kind of charge so customers can see want added charges are ahead of time . ????

Thank you, trade in or buy back

Great and timely service