Great customer service! Gilbert explained everything and kept in contact!
David provided the best customer service I have ever received from a dealership service department and even went out and taught me about how to properly use the AC without getting that stinky odor. I’ve been driving 13 years and was never taught this. Another great reason why I chose Bakersfield Hyundai when I traded my vehicle back in November. Everyone is so kind and helpful with answering any questions.
Thanks
Bakersfield Hyundai Auto Repair Service Replied:
Thank you for taking the time to review us, Kinh! We appreciate your business and look forward to years of service with you.
Bakersfield Hyundai has been my go to dealership since 2006. I trust the team they’re completely.
Adrienne is very professional. She checked my car’s records and did not try to upswell me anything not needed. The car service was complete and on time!
very good.tank's
Bakersfield Hyundai Auto Repair Service Replied:
Thank you for taking the time to review us, Gene! We appreciate your business and look forward to years of service with you.
Good job
Bakersfield Hyundai Auto Repair Service Replied:
Thank you for your kind words, Robert! We appreciate your business.
I can always rely on Joey to take care of my car and every single concern in a time effective manner. Remembering me by name and having everything ready to go upon arrival is truly excellent customer service. If you're reading this and are upper management, please compensate Joey handsomely. I've never seen a frown on his face, and truly does a great job being one of the faces of Bakersfield Hyundai's service dept.
Gilbert did a great job getting me worked in and my car back the same day. It was very much appreciated.
Bakersfield Hyundai Auto Repair Service Replied:
Thank you, Deborah! We appreciate your business and look forward to your next visit.
Everything was great thank you.
I would like to say thank you and that you guys are very blessed to have Dave on your team .he represented your service team with with respect and honesty. Thank you David for your help and information.
Great customer service and repair.
Everyone I was in contact with was courteous, professional, knowledgeable, and friendly. They were waiting for my car at the scheduled appointment time. I reviewed with the service manager the items to be addressed, and approximate time it would take to complete. The car was completed within the allotted time promised, washed, and waiting outside. Overall, a wonderful experience at this dealership. Yours, Steen B
Some other guy helped me and I did appreciate his banter 5 stars for him but I don’t think it was this Gilbert Guy. And I know that the guys that wash the cars probably have a bunch of them but they really took no pride in washing my car. If it had gotten but clean, I would have tipped !
Hey here’s an idea;
Have the person that washed the car deliver them to the customer where the customer would tip based off of if the customer likes the car or not! And maybe even post a big QR scan code for tips. Everyone now a days uses those things.
Gilbert was great. The situation was **** tho. They “took back the wrong Tucson” which resulted in me waiting over 2 hours for my service. I checked in at 122 for my 130 appt. (Arrived at 1pm) my car sat there while everyone else’s vehicles went back. The people that checked in after me were completed before mine. Gilbert corrected the problem tho. He was fabulous. I’ve never had that happen with Toyota service and the cheap drive in oil change places. Being that it was my first service. I was slightly disappointed
Was very fast. Everything was explained to me as well a written explaintion. AND even washed my car!
Very satisfied with the service and comfortable waiting area
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