Kelli was a consummate professional proving excellent service and a superior customer experience. I would highly recommend to anyone.
Awesome Awesome Awesomeness! Great place for car service with excellent customer service!
Kelli explained everything and was very helpful and efficient.
Keli was great ! She greeted me while I waited , she made actual conversation with me and called me as soon as my car was ready !
Steven was great and very welcoming. I always appreciate the customer service I receive there. Thank you so much for the way you do business.
Regards,
Cedric
Great and punctual services. 5 stars
Attentive Professional Knowledge Confident Personable Experience Listened and Gave me her undivided attention
I enjoyed working with Kelli she listened and manage my transaction appropriately.
Love doing business with Acura!
Love that the service department is always dressed professional
Love that the service counters are well organized
Love that employees help each other
Love that everyone treats their customer as if they are the most important person there
Love that the whole team is very professional and respectful towards each other
Just my observation of your service and sales floor on 11/22/2023 at 11:00 AM
Service rep was very attentive and provided updates throughout the process. Clearly defined the service report and made the process easy.
Prompt professional service writer, kept me informed every step of the way, excellent representative of your company
I like Steven great man and really helpful!
2 associates attended to my car. Both were advised of the reasons for visit as follow: 2 fault codes (shawd, emissions). Also that idling was off and acceleration felt non responsive/jerky. Upon receipt of my car i noticed the acceleration issue feels unresolved. Upon communicating with my service lead i was advised this issue was not communicated. I would have appreciated a proper scoping of work prior to spending $2200 It may have changed my investment decision. I will go back to reassess vehicle.
Great service from everyone. Thanks
Jonathan was a consummate professional. Explained everything thoroughly and concisely. Extremely proactive in providing superior customer service. Jonathan is the reason I would highly recommend McGrath Acura to anyone.
As usual very good courteous service
Kelli was great . I will request her next time to be my service advisor. It’s nice to have a woman as a service advisor and who is patient . I feel more comfortable with her getting my car needs done. Please note everyone is nice, just great to have someone relatable on the service side .
She was very helpful and courteous!
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