Appreciate the services received on my 4 Runner.
See my recent Google review.
Please have Tom Jardell, Service Manager, call me and I will explain.
Jeanine L
Ordered a part and when it came in made an appointment for 10 AM the next morning. Brought the vehicle in around 9 AM. Asked for a ride to rendezvous with my wife and was granted such. When my wife and I had finished our errands and lunch we went to the dealership around 2 PM to pick up her car; only to find out they hadn’t even started on it yet! Needless to say I was upset. Your policy of prioritizing waiters with later or no appointments over people who are willing to leave their vehicle is upsetting.
Great Service from Steven C Nelams
Thank you Steve for always treating me with your utmost respect. Always very easy to work with
I trust Leslie to take care of me!
I drive from Pineville to buy and have my car serviced at Hampton. Everone is very friendly and I will continue to go there for service. I’ve owned Toyotas my while life and used to buy in Alexandria but that place has changed and will continue to go to Hampton for services and new vehicles. Thank you for your services. Leslie is wonderful, she’s a keeper..
Excellent service. Very knowledgeable and clearly explained what explanation of the services.
Steven and the team did a great job. Thanks
Randy did a great job! Easy to work with. Exceptional service advisor!
Trent is my favorite service underwriter. He is so knowledgeable and friendly and respectful.
My experience was very negative my last interaction. This was me giving it one last try. Today was a marked improvement on how I was spoken to and treated as a customer. I’m glad to say I was pleasantly surprised and plan to return.
Very professional and efficient.
Leslie is wonderful! She is always helpful and a delight to deal with. Her friendly attitude and dedication make the service experience smooth and enjoyable. She consistently goes above and beyond to assist customers and ensure their needs are met. Highly recommended!
B. Savoy
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