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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4261 reviews 66%
4 star 1377 reviews 21%
3 star 144 reviews 2%
2 star 391 reviews 6%
1 star 304 reviews 5%
Review Us
Sheleen S.
5 out of 5
1/26/2025
Adrian Vasquez was awesome as my service advisor for my 4-wheel alignment! He was super helpful, explained everything clearly, and made the whole process really easy. Definitely recommend working with him!
Ed M.
4 out of 5
1/26/2025
10/10.
Ramon H.
5 out of 5
1/26/2025
Thank you for the amazing service I would recommend you to a friend 10/10
Mehdi M.
5 out of 5
1/26/2025
We were very pleased with our visit today. Dianna was very knowledgeable and her suggestions made sense. Overall she did a great job helping us I would rate her A+. Thank you
Peter B.
5 out of 5
1/26/2025
Jesse was great efficient and a pleasure to work with
Jeffrey T.
4 out of 5
1/25/2025
Adrian is always really easy to work with for my maintenance issues! Thank you Adrian for being communicative and transparent around wait time.
Allen L.
5 out of 5
1/25/2025
The substite person for Kevin was fantastic, I highly recommend. He anticipated all my questions and issues before I even raised them, and took care of them. He is also super courteous, friendly and professional. Thank you for having such a great employee.
Sean P.
5 out of 5
1/25/2025
Great service. kept me informed on what’s was going on with my car.
Richard M.
5 out of 5
1/25/2025
Thank you very satisfy
Lisa W.
2 out of 5
1/24/2025
I was quoted almost $10k for the repair with no eta on timeframe or part. I was shocked at the information provided , so I contacted Honda directly to inquire about it. Honda rep. told me she spoked to the supervisor and the price she quoted me is miraculously now $3855. Very disappointed at the dishonesty, and I plan to write a review on my negative experience with your service advisors.
Vasuki S.
5 out of 5
1/24/2025
Thank you
Hansen L.
2 out of 5
1/23/2025
Extended Wait Time: I waited months to secure an appointment for the recall repair, despite service confirming part availability and a prompt call back. Poor Communication: After weeks of waiting for the promised call regarding part arrival, I had to initiate contact myself. This lack of communication continued throughout the service process. Unacceptable Service Quality: Upon picking up my vehicle, I noticed a strong gasoline odor in the interior. This is unacceptable and potentially dangerous. Unresponsive Service Department: Despite repeated attempts to contact the service department via phone and text, I received no updates or responses. It was only after escalating the issue to the sales department that I finally received a call back – after business hours.
Wanderley L.
4 out of 5
1/23/2025
Adrian managed to complete the service of my car earlier since I was waiting near by. He was professional and efficient.
Bennie N.
5 out of 5
1/23/2025
Jacquelyn was very professional and courteous
Kathy S.
5 out of 5
1/23/2025
Adrian was very professional and nice.
Hai N.
5 out of 5
1/23/2025
5 star for your service. Thank you
Brian E.
5 out of 5
1/23/2025
Adrien was great.
Ellen I.
4 out of 5
1/22/2025
Jacquelyn handled my service appt. quickly and efficiently. I think the Service Dept. is outstanding. Jacquelyn also provided me with quotes for replacement of my tires. She is knowledgeable and very personable.
Trina O.
2 out of 5
1/22/2025
Expected a call, not a bunch of texts. Also texts were confusing,. Couldn't tell what was wrong or if anything got fixed. Now car is ready but no record of what was done. Poor communication.
Timothy C.
5 out of 5
1/22/2025
Jacquelyn was very helpful and understanding and made the whole process very easy. And the service and was able to get my vehicle back in a very timely manner which is very much appreciated

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