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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4261 reviews 66%
4 star 1377 reviews 21%
3 star 144 reviews 2%
2 star 391 reviews 6%
1 star 304 reviews 5%
Review Us
Aisha S.
5 out of 5
1/5/2025
I eas helped within 10 mins compared to last time servicing experience as it had took 20mins. Friendly knowledgeable
Gee E.
5 out of 5
1/4/2025
Very efficient service and great communications.
Jean D.
5 out of 5
1/4/2025
Jacqueline was great! Thank you!
Jake M.
4 out of 5
1/4/2025
Everything went well! Jessie was very good at explaining the different service scenarios to fix my tire issue. He also said that a recall was needed for a fuel pump issue. I really appreciated that. ThanksJessie! You took care of me.
Tyrone A.
5 out of 5
1/4/2025
Jacquelyn was really great! Best servicer manager I’ve interacted with this far at the service center and it was really easy to work with and communicate with her. Thanks!
Mehmet K.
5 out of 5
1/4/2025
He was caring and understanding my needs; excellent customer service.
Melchor G.
1 out of 5
1/4/2025
Hi, the other service went well but I requested for the trunk rear curtain on the cargo space that came with a factory defect to be replaced. I am still waiting for you to confirm that the accessory comes with the car. Thanks.
Brent I.
5 out of 5
1/4/2025
He was awesome, very accommodating service. Thank you Jessie for all of your help. I will definitely be looking for you next time I need anything at Honda. :)
Eric E.
5 out of 5
1/3/2025
Jessie was one of the best people I've had help me out because he was clear about what work had to be done to my car and why it had to be done while clearly having my best interests in mind. Would gladly bring my car back to work with him. Much appreciated!
Aleks S.
2 out of 5
1/3/2025
First; I ask about discount for oil change,for this time 01/02/25 service special still not upper on website site,however adviser denny any kind discount. After few hours service specials upper on website. Second. I m ask adviser check my history what I'm done last 2-3 visit in this location and want warranty i have but adviser completely ignored my request. Very disappointed with service.
Sandeepa K.
5 out of 5
1/3/2025
He was super helpful and kind.
Christine A.
4 out of 5
1/3/2025
Jacquelyn was very friendly and personable. I was done in 2 hours, and that was what she told me.
Mike O.
5 out of 5
1/3/2025
Jacquelyn was very helpful and professional.
Angel H.
5 out of 5
1/3/2025
My experience at Honda was beyond my expectations. This is my second time here at Honda Hopkins and again with a positive experience. Thank you Jacquelyn for great service!
Rhonda O.
5 out of 5
1/1/2025
As always, the service I get at Larry Hopkins Honda is fantastic and worth the extra effort it takes me to stop in (as I live in Santa Cruz). Kevin Schweininger took great care of me and I was grateful he was my advisor.
David C.
4 out of 5
1/1/2025
Kevin was very helpful and went out of his way to contact me after service hours had closed.
Maayan O.
5 out of 5
1/1/2025
Great job
David T.
5 out of 5
12/31/2024
Thank you
Kevin H.
5 out of 5
12/31/2024
Thank you!
Nathan P.
5 out of 5
12/31/2024
Great service, great work

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