Service completed in the estimated time frame.
On the phone when I booked my appointment we discussed multiple services I requested to be provided. One was to remove the damaged engine splash guard and see about ordering a replacement to be installed during a future visit.
When I arrived I was asked if I was there for an oil change and I responded "I'm here for several things". A few things were read back to me but I had a hard time hearing, but I assumed what we had previously discussed was still planned.
When I was texted about the appointment I asked for the full list of services to be applied and there was no mention of the splash guard. At that point I didn't know if it would be possible to ask for anything else as I had booked the appointment days in advance. Also, I live in Louisville so if an unexpected additional service wound up keeping my vehicle there overnight it would have been problematic for me. And with the removal being for aesthetic purposes I didn't want to risk it.
Everything very good job and friendly staff we are very satisfied .Thank you .
I had to wait longer than usual but Dylan came to me and explained what had happened and I really appreciate that because that's what I call professionalism and respect because he cared about me. Thank You So Very,Very,Very Much Dylan for your undivided attention and taking real good care of my vehicle ????% and me!
Fast service - thank you!
He was informative and very polite
Dylan was the most cordial and kind in explaining every thing that was done to my car. He listens, explained and followed thru on what was done. Very Courteous and polite. Best visit I've had since coming there.
Jake has proven himself to be a very competent, customer focused and service oriented leader in the service department. His integrity is beyond reproach. He goes out of his way to provide the attention to listen to the customer and provide helpful and friendly advice and recommendations.
Great follow up as well!
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Britt got my car done super fast.
Jake's attitude was phenomenal. He'd be a potential candidate for top management. So far, and in two occasions, he's been very knowledgeable and customer service oriented at his job. I really appreciate his assistance.
Thank you for fixing our tire!
Jake has proven himself to be a very competent, customer focused and service oriented leader in the service department. His integrity is beyond reproach. He goes out of his way to provide the attention to listen to the customer and provide helpful and friendly advice and recommendations. Great follow up as well!
You always do an amazing job. Dylan is the best.
Best customer service guy EVER! Kept me updated, polite, knowledgeable and helped find me a coupon to save me money.
My car is acting a little strange, it doesn’t start as quickly as it did before your service. I was going to call on Monday.
I really loved and appreciate they were able to service my vehicle fast. I just had a baby and did not want to be away from home too long. I was surprised when the swrvice employee came out 30 minutes or so late to say my vehicle was finish. Fast and reliable!
Great service, I’ll be back again.
The service department didn’t record my mileage accurately or set my oil change interval accordingly. Showing 5k under what my vehicle is currently at. I also feel that the service performed was a gross overcharge for what was completed. It was literally two drain and fill procedures for $513…
Britt has always provided excellent customer service to me and my family.
Promote ahead of peers. Recommend giving him a raise now.
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