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Real Reviews From Verified Customers

Service Center Review Summary

5 star 593 reviews 64%
4 star 189 reviews 20%
3 star 18 reviews 2%
2 star 60 reviews 6%
1 star 73 reviews 8%
Review Us
Susan W.
5 out of 5
3/6/2022
Eric and the team were excellent today they are very friendly and professional and got me back on the road quickly I just love the service at Murphy Ford ??
Diana C.
4 out of 5
3/2/2022
Carlos was so friendly, he worked with me with time as he knew I had to work around my schedule. Kept me Apprised of what was needed for me to get my under warranty new tire. Very Professional and also Very Understanding.
Annette H.
5 out of 5
3/1/2022
The service I received was excellent. I especially commend Carlos, Marcia, and Ny.
John N.
4 out of 5
2/25/2022
I was being, and decided.
Jon R.
5 out of 5
2/25/2022
Carlos did a good job keeping me up to date on the vehicle, and had the car detailed as well.
William S.
4 out of 5
2/24/2022
As as of now it seemed like everything was good
David C.
4 out of 5
2/22/2022
I left a message on the Service Managers voice mail last Saturday stating what great service I received and Carlos was very attentive, courteous and easy to talk to. I think Carlos is one of the best service reps that Murphy Ford has had.
Joseph L.
4 out of 5
2/22/2022
I wish someone would have came to the service waiting area and explained to me why I had to pay one hundred dollars for a repair that wasn’t my fault. I spoke with Carlos during my first free oil change about this issue with my steering wheel… he couldn’t diagnose the issue I came back the service team did some test the center council lights started working. I was told a modulator had to be ordered for the steering wheel I come back and get charged 100 Bucks for something that never worked since my purchase of the vehicle. I didn’t argue but I was hurt not sure if I will be returning to Murphy Ford That just wasn’t fair in my opinion. But Carlos is a true gentleman I thank him for his great customer service.
John M.
5 out of 5
2/22/2022
Nice work! Thanks
Christopher B.
3 out of 5
2/20/2022
Why was i giving an offer on a trade in .When i trade in my 2009 ford taurus ive gotten a different value .?
Ian P.
1 out of 5
2/20/2022
On my way home (i95)noticed my hood was'nt closed completely.
Susan W.
5 out of 5
2/20/2022
Excellent service
Donald D.
1 out of 5
2/19/2022
Under carriage shielding was reinstalled after service. Tech reattached before I left dealership. When I arrived home I noticed additional heat shielding was hanging and not secured. I reattached and remedied the issue. Need more attention to detail because this creates a question about the entire service.
Scott M.
5 out of 5
2/18/2022
Carlos is knowledgeable, thorough and friendly. He is an asset to your business.
Bernardo B.
5 out of 5
2/18/2022
I just hope that everything else is alright with the truck thank you Pro1Builders Benigni
John L.
5 out of 5
2/17/2022
Carlos was very helpful.
Nichole P.
5 out of 5
2/16/2022
Very friendly n very satisfied thank you
Rosalind S.
5 out of 5
2/16/2022
Great job guys ????...... I'm always impressed with the service that's done on my vehicle
Joseph D.
5 out of 5
2/16/2022
Great work great communication I will definitely be back if I need any other work done
Suzanne A.
5 out of 5
2/15/2022
Excellent customer service both professional and friendly.. the **** rose was a nice surprise.........a real upper!

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