Great service by Dean. Very courteous. Got me in and out quickly.
Terrible service, they have no work ethic, they damaged my vehicle during the service and when they repaired what they damaged they left me with more damage. I paid too much for a service that I did not receive from the expected way.
Very difficult to get updates on the progress of the repair to my vehicle. No assistance with information on alternate source of transportation.
Every time I go in for maintenance on my truck Dream always give me exemplary service. He makes sure all my concerns are answered and my vehicle is always done in a timely manner. Highly recommend Dean to all customers
Great service with great customer service!
Very professional and kind
Great customer service by Roger!
Dean is the best! Takes great care of my 2007 truck!!
There are far too many things I am not satisfied with to list in the small space. The worst is that I was misled about the cost of the repairs and the fact that I left with my repair not having been made even though I paid $1648. Had I been told that the repair would cost over $4000, I would have declined any work at all and used the $1648 as a partial down payment on a new car. My car is 13 years old and not worth $4000.
I was completely happy with everything about my visit… everyone was so nice and accommodating and took care of me. I absolutely appreciated every once help and attentiveness and I hope everyone enjoyed the cookies.!!
Subject: Appreciation for Outstanding Customer Service
Dear Dean,
I wanted to take a moment to express my sincere gratitude for the exceptional customer service I received during my recent visit to Gosch Chevrolet. Your professionalism, efficiency, and courtesy made the entire experience truly fantastic.
From the moment I walked in, I was impressed by the warm welcome and attentiveness of the Gosch team. Your dedication to ensuring customer satisfaction was evident throughout every interaction, and it truly made a difference.
Thank you for going above and beyond to address my needs and provide assistance promptly. It's clear that you take pride in your work and genuinely care about the customers you serve. Your efforts did not go unnoticed, and I am incredibly grateful for your support.
Please extend my thanks to the entire team at Gosch Chevrolet for their outstanding service. It's refreshing to encounter such a high level of professionalism and commitment to excellence. I look forward to continuing to do business with your dealership in the future.
All the best,
Craig
Matt was very helpful and explained everything to me about excellent customer service. Technician did an excellent job with video great job team.
He went beyond the normal scope of his job to make sure parts were there , in hand , before having called me to come in , I really appreciate not having my time wasted , thanks Dean
He was great he got me in for an appointment and fixed the problems I had going on with my truck. He also answered any questions I had and helped make the process easy.
Service writer was pushing other service items I had declined in the past. I was only there for an oil change/tire rotation. He kept insisting I get the additional items done. Told him 3 times I couldn't afford them. I told him I change the air/cabin filters myself. Much, much less expensive. He still kept going on with his sales pitch and I told him to stop. I get it that there may be other maintenance items but to stop the sales pitch. I was very uncomfortable with his insistence that I do the other maintenance. He said that I need to be able to change the filters. I told him I've been changing oil/air filters etc since I was 15 yrs old. His attitude was very demeaning in my opinion. I will be taking my car maintenance to another service provider. I will no longer give my business to Gosch.
Everything was great. I also thought it was funny. You had two Rogers in the service department
Rogelio has extremely outstanding customers service expertise.
Great job,
Excellent service, fast, reliable…thanks Gosh Chevrolet
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