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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2886 reviews 68%
4 star 971 reviews 23%
3 star 93 reviews 2%
2 star 155 reviews 4%
1 star 157 reviews 4%
Review Us
Cynthia P.
5 out of 5
11/22/2024
Rodneyis always great to work with.
Karen S.
4 out of 5
11/22/2024
Rodney was so very helpful during a stressful time regarding my car. I wish you were closer, but intend to use your dealership from now on, mostly because of the good experience dealing with rodney.
Jean K.
4 out of 5
11/22/2024
Sam is great!
Jerin M.
5 out of 5
11/22/2024
From start to finish everything was great..And my mind eased. Thanks 5 everything
Rouslan S.
5 out of 5
11/22/2024
amazing guy, very knowledgeable, and service was super quick. no complaints of any sort at all!
Lawrence F.
5 out of 5
11/21/2024
Samuel was excellent Thanks
Susan K.
4 out of 5
11/21/2024
Wants the problem you’ve brought your car in for to be done right
Liesel G.
1 out of 5
11/21/2024
Arrived at 9:58 for 10:00 appt. Not checked in (too busy) until 10:20. Was told it would be 1 hour. Was nearly 2 hours. Unexpected charges after initial quote, including $10 battery that didn't fix the problem and needed to insist it get back off the bill. I'm not mad. I do think too many appointments scheduled vs. availability of service staff and technicians.
Lori A.
4 out of 5
11/20/2024
The only thing I did NOT like was the extremely strong fragrance that is still in my car. I am very allergic to so many things that I often will not wear perfume myself, or go places where I can't leave due to strong perfumes. I am having a hard time trying to understand why that was put in my car! Please find better alternatives!!!
Julie H.
1 out of 5
11/19/2024
Parked out in rain I had to go get my car instead of them bringing into garage and parked it a foot from another car I could hardly get in no sticker in window for milage or next oil change and 5 miles away 2 lights came on that they never un activated from oil change and tire rotation!
Lynda R.
4 out of 5
11/19/2024
He listened to my concerns and gave ideas without pushing them on me. Very professional
Richard D.
4 out of 5
11/19/2024
He’s the best. He came on to meet me after falling off a ladder. Great guy and service advisor too
Maria R.
2 out of 5
11/19/2024
I want all your service team specially Joe Valente to be trained on how to file a claim for an extended warranty service before telling any customer that they have to pay because it’s not covered without even trying to file a claim with the warranty is not the first time this happened and he thinks that because I am Latina and a woman I can be fooled. I will file a complaint against him and the supervisor because I never get a call back from anyone when I have requested. This is the worst customer service ever I have another Honda with Gurnee and never have I experienced this problem with them. I will not recommend you or any of your service.
Janet D.
5 out of 5
11/17/2024
Joe was courteous, efficient and informative.
Kendall C.
5 out of 5
11/17/2024
Rodney was very kind and took time to explain my situation.
Lilia C.
5 out of 5
11/16/2024
I’m happy with the service that I got from my Honda was more faster than I expected and they very kind
Betsy S.
5 out of 5
11/16/2024
Always professional staff. Great job. Car looks great. Thanks
Katrina R.
5 out of 5
11/16/2024
I dropped off the car with Kevin and Samuel helped all day on Friday. Both were very kind and professional. They were great to work with! Thank you!
Michael M.
5 out of 5
11/16/2024
Joe was very helpful and provided me with good service and information.
Gary S.
4 out of 5
11/15/2024
Service was excellent, but the repair cost was a little high.

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