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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2919 reviews 68%
4 star 977 reviews 23%
3 star 94 reviews 2%
2 star 158 reviews 4%
1 star 160 reviews 4%
Review Us
Valerie W.
5 out of 5
8/10/2024
Stellar service!
Ryan D.
5 out of 5
8/10/2024
Great service
Stephen M.
5 out of 5
8/9/2024
Rodney is an excellent service writer. Glad he recommended the rear diff service for my AWD. Techs did great work and auto butler service was excellent. Great job all around!
Susan B.
5 out of 5
8/9/2024
Great job!
James H.
4 out of 5
8/8/2024
Rodney Porter is Amazing!!!
Jerry B.
5 out of 5
8/8/2024
Rodney was great, very courteous and professional.
Kenneth L.
5 out of 5
8/7/2024
Working with Joe is the reason I always come back there he’s great what he does and he’s always helpful
Kevin J.
4 out of 5
8/7/2024
I give Joe 5 out of 5 stars. We are disappointed But the vehicle came out of the shop without being washed. Service department made a comment how There were plenty of bug splattered on it. We thought that was a standard for the vehicle to get washed while it’s there. Also disappointed to find out that the rear differential fluid needs to be replaced at 7500 miles and then every 15,000 miles after that. The service cost $150 and that is an unexpected expense that we realize has come our way we purchased a maintenance Plan when we purchased the vehicle and thought we were good for the first 100,000 miles but now we have this unexpected expense on top of an outrageous car payment? Large companies like Honda should be focusing on helping their customers afford their products instead of taking more and more money from them. Things are hard enough these days with inflation and high interest loans and not many people are able to afford To live comfortably. Honda should consider being better than other Auto makers/dealerships. Instead, we’re learning, they just like the rest of them.
Megan C.
1 out of 5
8/7/2024
You are understaffed. When I tried to make the appointment, I called on a Saturday, when you were open, and was transferred to Melanie, who was working from home, and she never answered (5 calls throughout th day) or called me back. Then when I dropped the car off before you opened, you didn’t check the box for my key, even though I had an appointment and said I would leave a key. I had to call and then you checked the box and starts my service. Good thing I called to check because if I hadn’t, I would have come to pick up and my car would have been the same. And lastly, I had to wait 20 min for someone to help me when I picked up. You are understaffed and it is leading to poor customer service. Please hire more people.
Christine S.
5 out of 5
8/7/2024
I've worked with Joe in my past visits for Honda service and he is consistently courteous, efficient and patient regarding any questions I have regarding my Honda model. He keeps me informed throughout my service procedure, and accurately informs me when my car will be ready to go. He is a comfortable and pleasant person with whom to work.
Gerald B.
5 out of 5
8/7/2024
Joe is very professional in performing his job.
Patricia L.
5 out of 5
8/6/2024
Joe Velente does it again, that's why we deal with him He's kind and helpful ????.
Alisha B.
5 out of 5
8/6/2024
Excellent and great communicate with me
Ruth B.
5 out of 5
8/6/2024
Everyone was very pleasant
Susan K.
5 out of 5
8/6/2024
Joe was great! I’ve worked with him before! Excellent service!!
Olivia D.
5 out of 5
8/5/2024
I received amazing service this past weekend! Everyone there is super friendly and very helpful in understanding the work needed. Explained everything very easily! Always amazing work!
Matthew M.
4 out of 5
8/4/2024
Sam is very friendly and focuses on communicating the right set of expectations every time I take in my van for service. I like going through Sam as he always makes me feel valued.
Ricky P.
5 out of 5
8/3/2024
Joe did a great job to make sure my car was being provided with the mist update service.
Jamie K.
5 out of 5
8/3/2024
Rodney Porter was phenomenal! His customer service is top tier! A great face and personality for the company, such an asset to your team if you ask me. We were happy and satisfied with the customer service he provided.. thanks again Rodney!
Doug V.
2 out of 5
8/3/2024
Sam is awesome! When I went to my car after the service was completed I noticed that my Change Oil Alert was not taken away and had to find someone the clear the alert. I waited a long time for my car to have the service completed and to add on additional time was upsetting.

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