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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2878 reviews 68%
4 star 969 reviews 23%
3 star 93 reviews 2%
2 star 155 reviews 4%
1 star 157 reviews 4%
Review Us
Tracy C.
3 out of 5
2/1/2025
As always, satisfied. It is frustrating being asked to fill out 3 repetitive surveys.
Jacob K.
2 out of 5
2/1/2025
I’m not coming back in so nothing this time. Here were my concerns- - I was asked if I had questions via text. I asked questions but none were acknowledged or responded to. If the texts are just automated for you to provide updates, don’t ask if I have questions. - I asked verbally in the morning and via text for a written quote for my rim rash. I did not receive a quote. - I have a trunk all weather mat that wasn’t cleaned with the butler service. This wasn’t on the butler checklist…should it be? Overall the visit was fine. You were friendly in the AM, the requested work appeared to all be completed, and I liked how clean the inside of the vehicle was. To be fair, I manage the Uline CS call center. Our CS is unmatched so I often have unrealistic expectations. Again, the overall experience was fine. A couple easy corrections would have made it excellent. Fine experiences don’t motivate customers to want to come back next time. There are too many other options out there. Food for thought since you asked. -Jacob
Chuck F.
4 out of 5
2/1/2025
Very happy with the service. Completed on time and on budget. Disappointed in not being able to arrange a shuttle ride to pick up my vehicle.
Ana J.
5 out of 5
2/1/2025
Rodney was very helpful and knowledgeable!
Cynthia I.
5 out of 5
2/1/2025
Excellent customer service
Carol T.
4 out of 5
2/1/2025
Sam was great. It was a simple appointment for safety recall.
Elizabeth M.
5 out of 5
2/1/2025
Great service and experience
Marion M.
4 out of 5
1/31/2025
Joe was very helpful with establishing the battery replacement warranty. Thank you
Raymond R.
5 out of 5
1/31/2025
Joe did an excellent job
Louis L.
5 out of 5
1/30/2025
Joe is very professional on his job.
James W.
3 out of 5
1/30/2025
Picking up my vehicle: I was given false information where on your facility my vehicle would be located, very disappointing!I was very disappointed when given false information on where my vehicle would be located on your facility
Gail B.
4 out of 5
1/30/2025
Joe took good cate of my car’s maintenance needs. I was kept up to date about the service timeline. I appreciated the complimentary rides back to my home.
Matthew M.
4 out of 5
1/30/2025
Sam was awesome!Sam knew who I was when I walked in, explained my services, and gave me an estimate of price and time. At other places, Service Advisors have made me feel like a bozo. Same was the opposite. He was thoughtful and checked in while I was waiting. Awesome!
Blanca P.
5 out of 5
1/30/2025
Buen servicio
Ryan S.
5 out of 5
1/30/2025
Every time I come in, I feel well taken care of. Honest service. Thanks for that.
Timothy B.
5 out of 5
1/30/2025
Joe is the best. So honest and professional yet very down to earth
Robert B.
5 out of 5
1/30/2025
Great timing on service
Michelle M.
5 out of 5
1/30/2025
Great customer service!
Austin Z.
5 out of 5
1/30/2025
It was my wife that took the car for the oil change. With that being said I’m very satisfied with how you treated my wife and how I was also a remembered customer. Always appreciated! I want to say that the service was also great and my car is running just fine. Thanks again for your guys and gals excellent service!
Haley H.
5 out of 5
1/30/2025
Always a good experience. Keep up the good work!

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