Alicia is always so pleasant and helpful to work with! A+
Very nice and thorough. You have a good employee ????
Grant is fantastic. I have no complaints with Gault or its service department. But the Fox shock / spring on my 2019 4Runner TRD Pro should not fracture under normal conditions with less than 70,000 miles. I do not drive off road, etc. the springs themselves (even the ones that did not fracture) show an unusual amount of oxidation - in my opinion. For a vehicle that is marketed by Toyota as having significant off road capabilities, the failure of this part (the spring fractured near its base) and the deterioration of the remaining springs, is very disappointing.
All went well - did miss the sheet you used to provide with green yellow red boxes on condition of tires, fluids etc - sort of gave me a peace of mind to see mostly green for my ‘special’ car!
Outstanding service, thank you.
Took longer than expected.
Amy was very pleasant and personable.
Alicia is always professional and kind.
Tama was great, and did her job professionally and was very courteous.
I will continue to use Gault for servicing my vehicle. And possible trade in in the future.
Amy was very attentive and also spent one on one time talking to me about my car, after it was serviced and inspected. She did not push me towards having things done to my car that I was not comfortable getting done right at this time. She agreed that I have taken very good care of my car. Thank you to Amy and the staff at Toyota service dept. I have always been treated well.. and they have always made me feel important. Thank you, Amy, for a job well done! Hard to find people like you in this day and age!
Alicia is friendly yet professional service advisor. Thank you.
Dropped truck off at 8:30 Monday August 28th. Grant Briggs? “ check & order parts, start working on truck Tuesday” Gault called Wednesday @ 1:00p, sent shuttle to pick me up only to find out the tuck was not service yet. (Still in lot). Wasting my time , shuttled home. I called Thursday @ 5:00p truck was inside the shop?? Call Friday truck is done. I do not like to be jerked around and lied to. If Grant was honest and told the truth, I would be okay with that….
I'm very satisfied with the service.
Excellent customer service and vehicle service as always.
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