Cooper handled our issues with professionalism and demonstrated knowledge by showing us and explaining to us the functions we had questions about.
Thank you Jacky and your alignment mechanic for fitting me in today. I appreciate the effort.
I’ve been completely satisfied with Darling’s service on my 2014 VW Jetta for the past 4-5 years. The experience I had yesterday was just unacceptable. I arrived five minutes before my noon appointment. My car was moved to the back lot and sat there for just shy of three hours before being moved into the shop for repairs. The mechanic worked on my car for only one hour forty-five minutes. The labor reflected on the bill was for the exact estimate for a three hour job. As if waiting for nearly five hours wasn’t enough to upset me, Jacky seemed unaware of the situation and shrugged off my attempts to explain the errors while trying to justify the overcharge for labor. This was uncharacteristic of Jacky. What’s going on with Darling’s service department ???
Jacob was a delight to work with. Professional and communicative.
I would however appreciate determining why I continue to receive emails telling me I missed my scheduled appointment.
Jeff was great. Personable and friendly. Everything was done in a timely manner and he even washed it for me. Great work!
Jeff is always very personable. And makes sure the work is done promptly
It was a pleasure doing business with Jeff.
They took my truck in in spite of not finding my reservation. That allowed me to make my other appointments. Thank you for your good service.
Jeffery was kind and professional
Excellent service. Thank you for taking care of my issues. See you in the Spring. Sincerely, Georganne D
I was misquoted a service that was performed for over 100$ after a 1.5 hour wait After my appointment time. You charge labor at 150 Per hour why should my time be less respected?
Great service today and I was an out of state situation. EVERYOBE was so helpful polite and accommodating!!
Thanks for working my car back same day instead of rescheduling me for another day because of my blunder. I was offered a solution I wanted but never expected. Jeff knows how to take care of his customers and making them feel important. Thank you.
Jeff did a great job keeping us informed and presenting additional needed repairs, which we have scheduled an appointment for.
Tech was very thorough. Found I need to change my air filter. I had not changed it long ago but my job has really plugged it. Truck runs better and I am getting 2 miles more per gallon
Great service and over the top attention from Caanan on keeping me informed of status of my service.
As usual, completely satisfied with Darlings Ford. Always trust them to do the right work and keep the customers feeling appreciated.
Jeff was outstanding, very satisfied with the service visit
Social