Thorough service, friendly and on time.
Jeff was great! Highly motivated to provide great customer service. I hope to have Jeff overseeing the service on my truck in the future! A great representative for Darling
Jeff is always very helpful! Thank you!
He was absolutely wonderful! Thank you!
Great service. Thanks so much!
Jeffrey made me feel so valued, and important! I well well cared for!! He kept me well informed what was happening , timeline….. I am ???? satisfied!!!
Jeff was very helpful and kind, thank you!
Poor service was provided the first visit to replace my turbo. The technician left vacuum tubes disconnected, crankcase breather disconnected, mounted engine cover bracket incorrectly, improperly routed harnesses and only partially secured wheel well. Engine coolant was slopped all over the place and not cleaned up. I expect a high level and professional service. I could have got better service from a no name garage. I still smell the oil that dripped down on to my turbo and exhaust manifold burning off. I will probably seek a different dealership for any future service. I am very dissapointed and no longer trust Darlings Ford
Jeff is the best. Thank you for the quick service
The pick up and return is so helpful! Staff was helpful too!
Jacky is terrific. Very knowledgeable, organized and communicates effectively.
Also appreciated the time the gentlemen in Parts Department spent trying to help me find a Level 1/Level 2 plug in charger for my PHEV Escape. Ford as company needs to provide local Parts Department personnel and Customer Service personnel answering calls at Ford Call Centers with more information about 240V charging of PHEVS.
Your feed back is broken too, just like your service.
Very good and prompt service. I was welcomed as soon as I arrived and my car was ready quicker than I expected. I would recommend Darling’s to others.
Hi, I was satisfied with your service rep, but have one comment. I did not buy the Maverick from Darlings because none were available anywhere in New England last spring. I bought it “used” with 36 miles on it from a private seller who bought it from Portsmouth Ford. It did not have the code to reset the key pad on the driver’s side. The owner’s manual said that the master access code is “available from an authorized dealer.” P. 78. But when I asked him to help me reset it, he said that you don’t have a master access code, and that it would take him a half hour to get it (“have to go though a firewall “) and that it would cost me $75. Is that correct? If so, that is very surprising and disappointing. I bought a car from Darlings back in 1991 and was treated better then!
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