efficient, quick, the shuttle driver was excellent
Benito Torres was helpful and I would definitely come back if he was consistently my service agent
Completely satisfied. Norm Reeves HB has a super staff in the service dept. they're good communicators, friendly, professional.
Very helpful and fast service! Extremely satisfied with the service at Norm Reeves Honda in Huntington Beach :)
Clayton was very helpful, professional, a gentleman and a scholar. I look forward to engaging with him again!
She bring a very good service
Kevin is kind, knowledgeable and thorough!
Clayton was very professional and friendly, which I appreciate.
Also, Rodney deserves the same kudos for the shuttle service. I was very happy with the overall service today.
Benito was very friendly, and kind. Great service.
John is very nice! He went the extra mile to give me piece of mind on my car.
You are welcome. I’m happy to complete the survey when it arrives!
It would be great to offer AMSOIL high-performance synthetic lubricants (Est. 1972) as an option for your customers.
I spoke with your parts department and left brochures yesterday for your consideration.
Thank you!
Ken S
Friendly employees
Car ready when promised
I don’t believe any service department in whole is usually great. In general, most service dept is crap. Most service people don’t care. But Kevin was awesome, on a whole new level as far as great service. If I were the owner I’d make him the service mgr and get rest of the serve advisors to be like him.
Great job Kevin Lam. I am on a very limited budget so couldn't afford the suggested throttle body replacement (which seemed excessively priced). Kevin handled my rejection of the service professionally, along with having the car ready after the brake service was performed.
The communication and explanation of the work completed.
Edward was very accommodating, answered my questions about the mats not fitting. The recall item was out of stock and he told me he would call me when it came in.
He was great. Took a long time 3.5hours for oil change but service man was constantly keeping me informed
Social