Kevin Lam is an exceptional service agent, professional, top notch person!
It is only normal to feel let down when my brand new 2025 Honda Civic Sport at a mere 3K miles keeps having the same problems + issues due to Mfg Quality Control BUT I must say Norm Reeves Services team of Service Director Catherine Schlueter, Yvette Rodriguez and service tech John had gone above and beyond in trying to diagnose, fix and resolve the lingering problematic issues of this vehicle and that can be very reassuring to a customer standpoint. I’m due to return in about 10 days to have a new part installed and let’s hope the problems would be gone afterward? An A+ rating to Norm Reeves services team assigned to my car for being hard at work to try to fix + resolve the mechanical problems.
Took Awesome care of my vehicle .
Normally I don't fill out surveys but for John.I'll do it
Always pleased with the treatment I get when I visit Honda Norm Reeves
Benito was super welcoming and helpful. Explained everything that was going to be done for my vehicle and made it super easy for me during my visit. Greatly appreciated.
John Li was the best! Helped us save money.
The car was in service for 2 recalls. The process was very well handled.
Thank you to Benito for always providing exceptional service and ensuring my car is ready to transport my family around town and on memorable family vacations.
Edward was great. The wait was long but they were pretty accurate with the wait times. Great experience with what could be controlled
Edward was very friendly and helpful. He addressed the problem with my vehicle in a professional ma service that was performed. I needed a ride home and he arranged for the shuttle service too.
Edward’s manner reflects your business in the best way. You have a quality service person that is a valuable asset to your company.
They did great job and Edward Obando was very helpful and friendly. He was kid and explained everything clearly and with patient.
Timely and prompt complete of the service. Clear explanation of my car needs. Very happy about the service.
I appreciate for very good service on my car today.
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