This has been a busy month for taking care of my 2022 Honda Civic. I'm very grateful to have such a great team at Honda Superstore of Cerritos. My service advisor Julie Canales has provided excellent customer service and helped me get a cracked windshield replaced, a transmission pan and intermediate shaft bearing leak repaired and four new tires all in few perfect visits.Thank you very much for the excellent service center and service advisors that strive to achieve complete customer satisfaction. I'm very happy with the appointments I get, with the speed of the repairs, and the successful results for my visits.
Thank you for everything you really were nice and helpful
Oscar was very efficient, courteous, and quick to help with any questions I had about my vehicle gear box recall! Thank you so much Oscar! Ortega
Javier did a great job and is an awesome customer service oriented employee. He deserves a raise.
Trevor went above and beyond to ensure all my needs were met, showing exceptional professionalism and attention to detail throughout the process. His knowledge and responsiveness made my experience seamless, and I truly appreciated how he took the time to understand my concerns and provide tailored solutions. It's rare to find someone who is so dedicated to providing excellent service, and Trevor definitely exceeded my expectations. I will certainly be returning and recommending his services to others!
Michael knew I was waiting for my vehicle and in a hurry to get home so he was very helpful in getting me out super fast
Always a pleasure having Oscar Ortega helping me with my car services.
Thanh sabatier is very good person
He explained everything is very simple way.
I am very thankful.
I took my car there because there was a noise coming from the rear suspension or the rear brakes. I spoke with Joseph and explained the situation. I spent nearly four hours at the dealership waiting for my car to be fixed. In the end, when I got back in my car, I still heard the noise. I told Joseph about it, and he said it was due to a space between the brake components and that the noise was normal. After that, I got into a few other cars of the same model, a 2024 Honda CR-V, and none of them had this noise. I was very disappointed that Joseph and his team couldn’t diagnose the issue with my car. When I accelerate, there is a very loud noise from the back of my car, and they couldn’t fix it. Even though I live in Woodland Hills and there’s a Honda dealership near me, I chose to come to Irvine to show my car to you because I believed you were a great company. But Joseph couldn’t diagnose the issue, and his behavior was very poor.”
In my opinion, Joseph doesn’t really know his job well. I’ve brought my car there about two times because it was making a noise in the back, and no matter how much I explained it to him, he didn’t give me any response. He said he would show it to his technicians and ask them to fix it. After taking my car back, I still heard the noise, so I went back to Joseph and asked if it had been fixed. He again told me he didn’t know, that there probably wasn’t any problem, but I still heard the noise. Also, his behavior with customers is very poor; he speaks so seriously, as if you have no right to tell him what’s right or wrong. Whatever he says seems to be the final word, and I don’t know what he thinks of himself, but he acts like a strong person and doesn’t allow customers to speak their mind. Everything he says is taken as correct.
Because of this issue, I really don’t want to take my car there anymore. I prefer to go to a dealership that’s closer to my home. I actually live in Woodland Hills, and I was taking my car to Irvine for maintenance because I liked that dealership, but because of this person, I no longer want to take my car there.
Thank you for always going above and beyond in making sure the car is raod worthy. Your teams hard work is appreciated!
They were so nice and fast really great service
Felt comfortable woth her I trust her
Service on my vehicle was completed within the estimated time. Thank you Trevor
He was quick and efficient
Even after system upgrade, it again show system upgrade not available. Go meet your service center
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