I took my car there because there was a noise coming from the rear suspension or the rear brakes. I spoke with Joseph and explained the situation. I spent nearly four hours at the dealership waiting for my car to be fixed. In the end, when I got back in my car, I still heard the noise. I told Joseph about it, and he said it was due to a space between the brake components and that the noise was normal. After that, I got into a few other cars of the same model, a 2024 Honda CR-V, and none of them had this noise. I was very disappointed that Joseph and his team couldn’t diagnose the issue with my car. When I accelerate, there is a very loud noise from the back of my car, and they couldn’t fix it. Even though I live in Woodland Hills and there’s a Honda dealership near me, I chose to come to Irvine to show my car to you because I believed you were a great company. But Joseph couldn’t diagnose the issue, and his behavior was very poor.”
In my opinion, Joseph doesn’t really know his job well. I’ve brought my car there about two times because it was making a noise in the back, and no matter how much I explained it to him, he didn’t give me any response. He said he would show it to his technicians and ask them to fix it. After taking my car back, I still heard the noise, so I went back to Joseph and asked if it had been fixed. He again told me he didn’t know, that there probably wasn’t any problem, but I still heard the noise. Also, his behavior with customers is very poor; he speaks so seriously, as if you have no right to tell him what’s right or wrong. Whatever he says seems to be the final word, and I don’t know what he thinks of himself, but he acts like a strong person and doesn’t allow customers to speak their mind. Everything he says is taken as correct.
Because of this issue, I really don’t want to take my car there anymore. I prefer to go to a dealership that’s closer to my home. I actually live in Woodland Hills, and I was taking my car to Irvine for maintenance because I liked that dealership, but because of this person, I no longer want to take my car there.
Thank you for always going above and beyond in making sure the car is raod worthy. Your teams hard work is appreciated!
They were so nice and fast really great service
Felt comfortable woth her I trust her
Service on my vehicle was completed within the estimated time. Thank you Trevor
He was quick and efficient
Even after system upgrade, it again show system upgrade not available. Go meet your service center
It was a good experience having my car worked on . Everything well according to what was supposed to happen .
Timely service good customer service.
Trevor was very informative and patient
Repairs are too expensive
Ruben always takes care of my vehicle and listens to what I need. Best service ever!!
Trevor Rodriguez was attentive and time promised was on the dot. He keeps me informed with every step of the services. Overall, I'm happy with his professional work ethic. Well done Trevor Rodriguez!
Great service!????????????????????????
Everyone in the service department was helpful and professional. Mr. Montes explained the process and cost of service.
I was extremely happy for expedient time they took on my vehicle. I needed to go to work and they had me out on time. The professionalism was superb.
The service was faster than I expected. I also received advise for further service on my honda.
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