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Real Reviews From Verified Customers

Service Center Review Summary

5 star 253 reviews 70%
4 star 69 reviews 19%
3 star 13 reviews 4%
2 star 9 reviews 3%
1 star 15 reviews 4%
Review Us
Charles M.
5 out of 5
8/28/2021
Thank you
Lindsey C.
5 out of 5
8/28/2021
Megan is amazing and always takes care of us! Thank you so much!
Steve D.
4 out of 5
8/28/2021
Completely satisfied? I’m not sure that is correct. After we left the dealership and parked at a local business- our 2013 FORD EXPLORER WITH NO PREVIOUS PROBLEMS WITH ELECTRICAL SYSTEMS WAS COMPLETELY DEAD IN PARKING LOT. It did start after jumping with another vehicle. I will test battery tomorrow and if it checked good? What you think my satisfaction level will be ok? If the battery is good- goodby CLEMONS.????
Troy B.
5 out of 5
8/27/2021
Megan is so great to work with and is all about customer care!!
Corey S.
4 out of 5
8/27/2021
I attempted to call for an appointment twice, but the service phone just continuously rang. I ended up going online to make the appointment.
Mark D.
5 out of 5
8/27/2021
I would like to thank you for helping out. Megan was more than helpful in this situation with my truck being stolen etc. it was really my only option to trust in Ford. Thanks for getting me in the road again. Mark
Linda B.
5 out of 5
8/27/2021
As in the past,all my service in my vehicle is very good and prompt.thank you.
Not Provided.
5 out of 5
8/27/2021
She was amazing and was great to work with
Jill L.
1 out of 5
8/27/2021
After leaving from my oil change I had an error light come on. I had been asked about the light during my oil change and notified them it had never been on before. As soon as I left I called and said it had come on however they did not have time to fix it that day and I would have to come back another day which is an hour drive. Megan was very nice and understanding but it seems like a routine oil change should not have caused a parking break malfunction light to come on
Mary S.
5 out of 5
8/26/2021
Megan Taylor was amazing. Prompt, courteous, excellent service. Could not have been better. Thank you so much
Juan V.
5 out of 5
8/26/2021
Todo muy bien!! Atención muy amable y a tiempo
Joyce T.
5 out of 5
8/22/2021
The receptionist was great cannot complain at all Clarissa was wonderful she’s really great thank you
Danny C.
5 out of 5
8/21/2021
Everyone was very concerned about my vehicle everyone was very concerned about us Rick is a genius and Megan help me through the process of getting my car fixed Steven also was very good about getting parts ordered in a timely manner thank you all
Carol H.
5 out of 5
8/21/2021
Karissa is the best!!! She always makes sure everything is done up to spec!
Thomas W.
5 out of 5
8/19/2021
Megan is very friendly and helpful.
Joshua W.
5 out of 5
8/18/2021
Job well done
Leonard H.
5 out of 5
8/18/2021
Thanks to all
Jennifer P.
5 out of 5
8/18/2021
We appreciated that the service team could work in our Escape as an emergency since our AC quit working over the weekend and we were going to the IA State Fair on Tuesday with grandkids of 5 and 4 yrs old. Thank you so very much!
Jerry G.
3 out of 5
8/14/2021
Just took a long time for the air filter to arrive!

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