Staff was quick and professional. Made it easy
Excellent service and help
Jordan was awesome. I had a list of things that needed attention on my 2023 Toyota sequoia. She patiently reviewed my list and went through each item with me and made sure they were all taken care of. She gave me follow up phone calls and texts and accommodated me with an after hours pick up because I had a crazy work day and couldn't get back in time during regular business hours. Her customer service skills are top notch! She is going to be my go to person for services from now on.
JOSE was great got me checked in and everything straightened away quickly. Jose called me to let me know what was going on with the car and go over everything clearly with me which was much appreciated.. Jose was also there when I came back to pick up my car and reiterated what was going on. He did an Excellent job!
Fast service friendly service
Always satisfied with service and interaction and feedback from customer service.
Very gratifying as a consumer to have confidence and trust that the advice and explanations are believable.
So many options are available to service a Toyota, nice to have a dealership that is trustworthy.
Jorden was great very professional she answered all my questions. Although I did have too wait 20 minutes for car too be pulled up, in which time the porter hit the curb. While I watched Ouch
Excellent service. I greatly appreciated the simplicity of explanations and quick phone calls. The truck drives great now, as well!
Excellent customer service!!!
Jose was wonderful and I enjoyed my experience and plan to come back to your location for further services. My only feedback is that I was waiting in the waiting room and missed the message that my car was ready but over an hour went by before I noticed it and nobody came to let me know that the car was ready so I wasted an hour of my time. I believe that is mostly my fault for not seeing the message but Jose knew I was sitting in the lobby which was mere feet away I could even see customer service agents chit-chatting because it was not very busy but nobody came to let me know my car was ready.
My experience has always been most excellent with your tech teams for both my Avalon & Matrix, for maintenance, repairs, advice & recommendations, as well as their arranging free to-&-from shuttle service.
Did you get the comments I already sent?
Really good and thorough service!!
I am very grateful, they took very good care of me and they do a good job, thank you very much to the Hansel Toyota team
You might add a sign outside notifying customers to come inside to check in. It was my first visit to Hansel Toyota and I waited in my car for a bit expecting someone to come out and greet me. When no one did, I went inside.
It is always a great experience getting my car serviced with Jonathan. He is always very informative with any questions that I have. Highly recommend 10/10 experience.
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