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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5969 reviews 67%
4 star 1615 reviews 18%
3 star 237 reviews 3%
2 star 553 reviews 6%
1 star 498 reviews 6%
Review Us
Melanie W.
4 out of 5
3/5/2025
Thank you! Not only did you expedite the service and recalls, I was able to have my truck detailed and was able to able to get around town while this all happened.
Rigoberto H.
1 out of 5
3/5/2025
My vehicle issue was not resolved.
Cathy F.
4 out of 5
3/5/2025
I couldn’t afford the $250 diagnostic fee, so Austin recommended we do the service and gave me some tips for the issue at hand and also found that we needed a headlight replaced. He was kind, effective and super helpful. Thank you!
Kristine H.
4 out of 5
3/5/2025
Jaime Negrsaucedo is outstanding.
Linda C.
2 out of 5
3/5/2025
A part needed was not ordered. I have to go back again from Sebastopol.
Stuart M.
5 out of 5
3/5/2025
N/A
Jordan K.
5 out of 5
3/5/2025
It's always a great experience at Hansel Toyota!
Beverly O.
5 out of 5
3/5/2025
Great customer service!
Claudette E.
5 out of 5
3/5/2025
Very professional, easy to talk to. Answered all my questions. Jaime has always been eager and available!
Logan S.
2 out of 5
3/5/2025
You did not inform me that diagnostics are not covered under warranty unless the issue is actively happening. I feel robbed. You made me pay you to joyride in my car and tell me what i already know. I want my time and money back.
Jeannie M.
1 out of 5
3/5/2025
Was told an hour, waited 1 hour 45 minutes. Then on the test drive, the person had the windows down and my personal property blew out the window but the item was not recovered. Not happy at all...the check-in person at the desk was great!!!!
Terry K.
4 out of 5
3/4/2025
Your service exceeded our expectations. You were prompt polite and professional. We wish we had bought our new car from you.
John L.
5 out of 5
3/4/2025
Good advice, appreciated.
Sabino V.
5 out of 5
3/4/2025
Es una buena persona y me explica todo muy bien y lo entiendo todo lo que el me explica sobre mi carro muchas gracias
Lucinda M.
5 out of 5
3/4/2025
Jordan was wonderful to work with and made a recommendation for a body shop for me.
Elaine G.
5 out of 5
3/4/2025
Excellent service, excellent ride to my house! Thank you!!
Catherine M.
3 out of 5
3/4/2025
I do not want a survey. Thank you.
Leslie F.
2 out of 5
3/4/2025
I felt that your rates were very high to troubleshoot a rodent.
Barbro H.
5 out of 5
3/4/2025
Quick friendly service
Satinder M.
5 out of 5
3/1/2025
Staff was very helpful. They did really good job

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