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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5969 reviews 67%
4 star 1615 reviews 18%
3 star 237 reviews 3%
2 star 553 reviews 6%
1 star 498 reviews 6%
Review Us
Ari-El T.
5 out of 5
2/28/2025
Great service Thank you.
Terri L.
2 out of 5
2/28/2025
Austin was great but I still have breaks that squeak.
Harvey B.
5 out of 5
2/27/2025
????????????
Linda B.
5 out of 5
2/27/2025
Austin was very professional! It was a pleasure doing business with him.
Shannon R.
5 out of 5
2/27/2025
The service today was great, it all went really smooth.
Ron G.
5 out of 5
2/27/2025
All people I interacted with at Hansel Toyota were friendly, courteous and professional.
Michelle C.
5 out of 5
2/26/2025
Austin didn’t a great job!
Lynette B.
1 out of 5
2/26/2025
My understanding was that I'd get an update before 3 o'clock to let me know when the vehicle was going to be finished - I had about two hours to kill and wasn't sure if I should go back home or not. Finally, I called and did not receive a callback, just drove there and luckily the car was ready, but I didn't know till I pulled in whether it was or not. Then it appears we got some small scratches on our new car while it was there, so not quite so happy
Catherine T.
5 out of 5
2/26/2025
Thank You to Austin. It was a pleasure working with him this morning.
Liborio R.
4 out of 5
2/26/2025
Jonathan got me out of there within an hour even though I got there a little late, which he said was not an issue. He communicated everything very well and was very understanding also.
Lauren C.
5 out of 5
2/26/2025
Jordan was great, super helpful and pleasant.
Hermelindo L.
5 out of 5
2/25/2025
Todo bien gracias un servicio excelente ???? ???? ????
Joran F.
5 out of 5
2/25/2025
Excellent service by rep!
Jose M.
5 out of 5
2/25/2025
You guys did a wonderful job
Sara S.
5 out of 5
2/25/2025
Job well done. Thank you
Dave P.
5 out of 5
2/25/2025
Jordan was great.
John M.
4 out of 5
2/25/2025
Jordan is really good at what she does. Customer service is her strength and she excels…
Sarah S.
5 out of 5
2/25/2025
The service was outstanding and customer service provided by Jaime was very professional and friendly. The staff is accommodating. I will Continue to come to Hansel Toyota Petaluma. Thank you!!!!
Gregorio M.
5 out of 5
2/25/2025
Austin good customer service
Joel D.
5 out of 5
2/25/2025
Great job very attentive

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