She was the nicest lady, keep in touch and care a lot
Thank you for the service.
Jose always takes care of our service needs, with a smile.
Jordon was very helpful and I hope the problem is fixed for good.
Efficient, responsive to my needs, LISTENED to my concerns about the windshield fluid, and he was quick to come and find me when the vehicle was completed. Everything was handled and completed perfectly.
Thank you for an amazing experience.
Austin was very informative, professional and knowledgeable. He deserves a raise.
Our time at Hansel yesterday was just great. Jordan is most professional. She looked after our every need, answered every question and took care of a requested operating system update that makes our key fobs more useful. A visit with Ayman was pleasant, as well. Hansel gets it right. Thanks
Buena Atención de parte de José, me aclaró lon conceptos de lo que iban hacer.Gracias.
The tech was great as was Jordan!
Excellent service ??????
Thank you for an awesome job ??????
Jaime did an excellent job of making my first Service experience at Hansel
Toyota-Petaluma a very pleasant, helpful, efficient experience. I plan to return for my next servicing because of my positive interaction with Jaime.
First impressions when using a business are paramount to the success of that business. Jaime exceeded my expectations. Well done.
Jose was very helpful and answered all our questions about our vehicle.
He took his time explaining things to us. He also returned our calls promptly.
Luis (sales person) listened and got me in asap. The young lady that heckled me in outstanding!
The guy that “supposedly fixed” my problem, didn’t listen to me during ride along and this morning same problem exits!!! Very dissatisfied and disappointed with my first interaction with your service department!
My service advisor upon arrival was Austin. He did a fantastic job. It was a very rainy morning when I came in. He came outside before I even got out of my car, checked me in quickly and kept me updated along the way.
When I called to schedule my appointment I got transferred around a lot (4 times to be exact) but once Jonathan got the call he handled it and was very thorough and polite.
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