Great job by the whole Jim Burke crew at the Auto Mall location.
I have had several encounters / transactions with Kaycee, she is always very pleasant, informative, she kept in contact with me via text the entire time the Focus was in servicing. So very much appreciated! Thank you so much Kaycee
Andres was patient and he did the best he could to coordinate between us and Michelin in getting our tires replaced within the warranty.
Service is always satisfactory and staff is very helpful / competent. Thank you!
She is the only friendly and helpful service person I have ever encountered at Jim Burke Ford. She is a keeper!
Yessenia was friendly, professional, and efficient! I am very happy with her service!
Quick is fast, reliable, professional, courteous.
Very disappointed would not used your site again
Yessenia was very pleasure able to work with. She informed me about where I stood with my service plan and the things needed for servicing my truck. Thank you Yessenia
Was completely satisfied and was done in a timely manner
Ryan and Team were GREAT to work with. I drove 3 hours to do business with Ryan and team and would gladly do it again.
Andres was very helpful and new I needed fuel filters replaced. I appreciate that the Ford people there keep my truck running great. However there was oily hand prints on my truck. We pay very good money to have ford service our vehicle, I wonder if a car wash after service would be appropriate or at least clean off oily hand prints. Thank you for all you do,
Misty provided excellent service as always. She aided in selecting the proper tires for my vehicle and co-ordinated the installation. Misty always offers the best customer service with firm knowledge of the product. In addition, she made sure the work was done well before the estimated time. I could not be more pleased with this service visit.
The vehicle was there for a DRIVABILITY concern, it was there 11 days, was driven ZERO miles, and the technician reported "concern could not be duplicated". Of course the concern could not be duplicated if the vehicle was never driven!
Thank you for taking care of our truck. Our experience was great.
Customer service was great. Kaycee did a excellent job. But my car is still having the same issue with the door. Im sure it will get taken care of so no worries.
Gave continues to be the best…
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