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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2026 reviews 67%
4 star 619 reviews 21%
3 star 76 reviews 3%
2 star 137 reviews 5%
1 star 161 reviews 5%
Review Us
Paul H.
3 out of 5
2/19/2025
Matt have me a good explanation on the importance of regular transmission fluid change on the CRVs CVT.
Ridwan T.
5 out of 5
2/19/2025
Micheal Estrada ! is one of the best customer service parsons I ever met, He definitely deserves ten out ten
Marvin B.
3 out of 5
2/19/2025
Before a customer drives a purchased car home for the first time, the sales person should explain the handles on the back of the steering wheel. The steering wheel buttons and the difference between the cooling system overflow and the windshield washer reservoir.
Andrena H.
5 out of 5
2/19/2025
Matt was a great help with my car problems today. Please tell him thank you for being patient with me!
Elizabeth T.
5 out of 5
2/18/2025
Thank you very much
Chad T.
3 out of 5
2/18/2025
Appreciate him taking care of a recall while I was in for the oil change. Had an appointment for three months down the road for that recall, and he took care of it at the same time. Also was told the recall repair would take theee hours when I booked that appointment, and he got it done in just over an hour with the oil change too.
Debra O.
5 out of 5
2/18/2025
Very friendly. On top of everything. Informative. Clear information. Thank you.
Bill S.
4 out of 5
2/18/2025
Shawn did a fine job. Unfortunately, Honda is a mess. No employee can make up for that.
Amber M.
5 out of 5
2/18/2025
Michael was great!
Jane R.
5 out of 5
2/18/2025
Michael was very helpful in getting my car serviced quickly as I was heading out of town. He also alerted me to other services that need to be done at a time when it’s more convenient for me. He was friendly, professional, and very accommodating.
Judy N.
5 out of 5
2/18/2025
Mike was great—I very much appreciate him!!
Joan C.
5 out of 5
2/18/2025
I was very satisfied with Mikey‘s knowledge, patients and service.
Patrick I.
4 out of 5
2/18/2025
Very helpful and timely service. I'm very satisfied with the work performed and the issue was resolved. Will return for future maintenance and work.
Colette A.
5 out of 5
2/16/2025
Thanks for the amazing work ????
Becky S.
4 out of 5
2/16/2025
Loved that he informed of recommended services, but did not pressure at all to do the same day!
Steve D.
5 out of 5
2/15/2025
Thank you very much
Jon K.
4 out of 5
2/15/2025
Matt Wirig is a great service advisor, always easy to contact and communicate with about my vehicles. I’ll definitely contact him when I need more service.
Anna O.
2 out of 5
2/15/2025
Extremely disappointed with our service visit today. The one positive is that our vehicle was ready to pick up earlier than expected, but that's where it ends. When we arrived at 7am for our appointment we were very clear with the gentleman that helped us, Shane, on how particular I am with my vehicle. I take significant measures to keep my vehicle like new and have the expectation that anyone servicing it will do the same. That was not the case today. My driver's interior door panel was gouged, the door jamb and exposed carpet were treated like a step, resulting in muddy boot prints and scrapes, and the label for my brand new Husky floor liner is gone, leaving exposed sticky glue for debris to stick to (the technician could have AT LEAST left the label in the vehicle for me to glue back in place). This is a brand new 2025 HR-V. I am very disheartened and do not plan on returning to Rapids Honda for future service needs or purchases. ***See Google review for photos following my service today.
Gerardo Z.
5 out of 5
2/14/2025
Great service!
Robert F.
5 out of 5
2/14/2025
All went well. Thank you

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