Service Center

Real Reviews From Verified Customers

Martin N.
2 out of 5
4/3/2023
Es lo peor la Alicia nada sabe le preguntas algo y no sabe me atendió de mal a gana no no no vuelvo a comprar un carro en esa agencia de lo peorrrrrr??? Me atendieron súper mal
Tess H.
1 out of 5
4/2/2023
When making appointment and stated I would be waiting would have appreciated being told I would have to wait 3 to 4 hours
Yolanda O.
5 out of 5
4/2/2023
Kathleen provided excellent customer service. She is amazing at what she does.
William C.
5 out of 5
4/2/2023
Experience was absolutely top notch. Fantastic customer service. I appreciate everything. Team is highly efficient
Robert B.
4 out of 5
4/1/2023
I was impressed with Sean. Personable and he did a complete job of determining what I needed done. When the job was completed he reviewed the work order and processed my payment. He offered me his business card and I intend to have him help me on future appointment. An Impressive employee for MKB in my opinion.
Joseph C.
5 out of 5
4/1/2023
Service was excellent and my Cadillac is good as new.
Juan L.
5 out of 5
4/1/2023
Everything was easy and service was completed in a good timely manner. Service from the drop off to the pickup was awesome.
Michael D.
4 out of 5
4/1/2023
Sean took care of our factory recall. The recall was completed succesfully. The technicians were dealing with a persitan, park assist issue but unable to verify. Upon picking up the car, I noticed and showed Sean the error message when placing car in reverse. He quickly set up an available appointment and pre-ordered a rental car for the troubleshooting. I appreciate his honesty in advising of increased appointments and feel confident MKB will identity and remedy issue.
Damian S.
4 out of 5
4/1/2023
Alicia is absolutely the best. Her constant communication and honesty with every issue that the truck has was amazing! We will never leave her :)
Yolanda S.
5 out of 5
4/1/2023
ALICIA Sanchez was soo amazing with me They worked with me concerning timing and their communication was OUTSTANDING! I will.alway go back to them for service. They have my loyalty as a Customer forever. GREAT JOB!
Martha S.
5 out of 5
3/31/2023
Mr. Oscar Monroy , is very professional
John G.
5 out of 5
3/31/2023
Absolutely the BEST!
C H.
5 out of 5
3/31/2023
Kevin knapper is the best, the service is excellent
Claudia R.
4 out of 5
3/31/2023
Want to thank Rob (Shop Foreman)for outstanding service and making feel valued as a customer , and finally solving my issue
Trisha W.
5 out of 5
3/31/2023
As always Kathleen provided phenomenal customer service
Claude D.
4 out of 5
3/30/2023
Chris is GREAT!
Al S.
2 out of 5
3/30/2023
I have a 2020 GMC 1500 Denali with 9200 original miles. My OnStar kept sending me messages to get an oil change and routine check. Previously, all work was performed at Tustin GMC in Orange County. We just moved back to San Diego, and I remember the reputation of Marvin K Brown when I lived here before. I called and made an appointment for 8:45 Monday morning. I checked in early as requested, and I proceeded to wait for over three hours for a routine service. In addition, I was quoted $140 at the GMC dealer in National City and was charged $160 at Marvin K. Brown for the privilege of waiting three hours to get the same routine work performed. Yes, I am Extremely disappointed.
Houston G.
5 out of 5
3/30/2023
Excellent service
Joseph G.
5 out of 5
3/30/2023
As always...completely satisfied with the service from Mr. Elliot
Barbara M.
5 out of 5
3/30/2023
Alicia is very helpful with good attention to detail.

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