Alicia was very kind and understanding. Loved working with her.
After 3 weeks in the shop my car was filthy. The seat door and carpet were muddy stained beyond anything that I had every but my car through. It was clear there was no attempt to cover the seat or the floors during my service
Completely satisfied with the work that was completed. There seems to be a serious problem on how you track your appointments, once again when the service manager was checking me out, he made mention that we did pretty good for not have an appointment today. I let him know. I did have an appointment 10:30 AM for an alignment. Same thing happen with my last appointment. Kept getting emails and texts on rescheduling because I missed my appointment. So there is a disconnect on appointment tracker at your dealership. Once again, the service manager and schedule work was completed satisfactory.
AMAZING SERVICE, ALWAYS ASK FOR KATHLEEN, SHE CARS!!!
Alicia was a great advisor to fill in while Kathleen was away!
Kathleen Farrell us the best. Straight forward, knowledgeable, friendly and very, very customer oriented! I trust your business and will be back.
Thanks Chris for your help!
Oscar was nothing short of amazing. He’s very effective and professional courteous and friendly. He makes coming in for service a breeze!!!! He’s easy on the eyes too!!! ????
Due to the dissatisfied / poor experience I received from your rep this morning and lack of care I received as a long time 6th generation customer of Gmc products. 1995 Gmc 1500, 2007 Gmc 2500, 2018, Gmc 2500 Denali, 2021
Gmc 2500 Denali. You clearly don't have enough room for me to share. If your seriously interested, please have the service managers manager reach out to me. OTHERWISE, I'll just simply share my concerns with GMC directly as well as social media. This individual pooly represents GMC. ****-****-xxxx.
Kathleen Farris is the best service person I have worked with at MK Brown GMC since I became a customer in 2016.
Scott B. Murfey
****-****-xxxx
3/17/2023
Thank you Kathleen!
Kathleen is great very clear on wha is needed.
Chris does a great job. I will definitely ask for him for all my service needs
Sean was great. My service was completed in record time and I’m very happy! Thank you!
Kathleen is enthusiastic, delightful, and most knowledgeable. I feel I lucked out to have such a wonderful person as my service agent. She’s the best.
Keep up the good work !!!
Sean was great and everything was completed I a timely manner. Thanks
Kevin has been my go to person since I purchased this vehicle and is someone I trust as he explains what my vehicle needs and what it will cost. And then follow’s thru until the service is completed. I certainly appreciate his caring ways!
Chris was very helpful. Thank you.
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