Alicia was perfect, and service was as well! Thank you!
Kevin is simply the BEST!
I showed up early to my appointment. Only One other car in line, had an appointment confirmation, but my advisor did not have it in the system, had to check in again in the kiosk. Asked for help and was able to drop off my car 40 minutes later. My advisor called me an hour later to do the check in. Never talked to him in person. (I'm only a repeat customer due to good customer service provided by my previous advisor Corky Weeks)
Professional, welcoming, communicative, very well done!
Very satisfied. Chris and the team were very helpful
Very happily that the service was done in a timely manner!!
Thank you. For your kind help. You were very helpful.
As always, Oscar took good care of making sure that I got the service that was required for this visit.
I appreciate all your service
As always, Kevin goes above and beyond!
Kathleen was on the ball. I dropped my truck off on a Saturday. 2 years old 20k miles with a leak at the rear differential. No loaner was offered by the service writer. He said a week and a half. I asked if they could have somebody look at it to order parts. So after I called Sean a couple times for an update I was switched over to Kathleen, she communicated with me and after two weeks I asked about a loaner. Came down and picked one up and viola my truck was finished. They missed the wash and it was wet when I picked it up so I wiped it down in your parking lot before I brought it home. Kathleen was great to work with, the other guy Sean, maybe not so much.
Like the automation with Personnal touch. This is for all the players. Tks will continue to be a player at MKB
Our service advisor Kathleen was Fabulous!!
Repeated calls went unanswered and voicemails unreturned. I followed up several times to check on the status of my call. My final attempt required me to speak to the service reception assistant to track Chris down. Upon which I got him on the phone and to his surprise, my car was already done. I have no idea how long it had been done, nor did he
Kevin was awesome. Professional and kind. I will definitely come back to Kevin.
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