Very professional - followed up as promised - cost was what he promised and was flexible with complementary vehicle - staff treated my wife’s requests with respect and dignity - what’s not to like !
Jay communicated with me clearly and he took the time to listen. I will be returning for additional service in the near future. Only wish that the dealership had fleet vehicles to loan.
Nice people and quick service ????
Not Dans fault but ur mechanics weren’t able to properly diagnose my problem until Dan actually stepped in and pointed out the obvious prob. I in no way want this to reflect on Dans continued outstanding help. Dan always has done a great job for me! PLS I don’t want my comments to in any way, shape, form reflect badly on Dan.
Jay was very responsive, thorough, and easy to work with.
When I got to my appointment to leave off my vehicle, I was early! I had made the appointment way in advance. I was told by Jay I had not specified I need a loaner. Well, I had ! I live in Fallbrook! Quite a distance from dealer. I , of course requested a loaner! Jay said I had not! I didn’t argue! However, I certainly needed a car! I requested then, a Cadillac! Since I have had 4 ! I know how to drive them! I’m really disappointed in the attitude! I was given a car, and it was a Cadillac! It was the contradiction of what had transpired in the conversation when making appointment! I also, was a bit astounded by the tone of voice I was told “the tank of gas was full and needed to be when I returned the vehicle” My car had a light on the dash saying transmission needed service?!?! It took a couple days... wrong part came to them! Seems ok now! I hope my future experiences will be better! I wasn’t in a hurry to get car back! I returned the loaner tank full early this morning! I’m not stupid! I also, didn’t appreciate the attitude! Teri McCrea
Jay was personable and timely in all his responses.
Jay was very helpful. He made the whole process seamless. Thank you
Dan is so helpful and awesome. He deserves cookies!
Great communication, awesome service, friendly! Jay is always wonderful to work with!
Jay and the service dept did a great job
Dan Erickson went above and beyond and maintains the highest level of professionalism!
Seth was a pleasure to work with. He was courteous and explained everything in a clear and concise manner. I felt very pleased and satisfied with the overall experience. I traveled about 110 miles to purchase my truck from this dealership, well worth the trip.
Jay is awesome. A good reason why I keep coming back to the dealership.
That staff was very patronizing when I inquired about what was wrong with my car and what needed to be done to fix it, which was very disheartening as the last time I had a service done here I had a pleasant experience. They have not communicated in a timely manner either which is very frustrating.
Excellent customer service. Jay was very friendly, and polite.
Social