Hoehn Carlsbad Cadillac Buick GMC Auto Repair Service

Excellent service as usual and courteous treatment by personnel. Thank you

Jay is friendly and efficient. Two great traits in his current role. I’ll be back to see Jay and staff in the future!

James was excellent. First time service customer and James made me think I made the right call. Will be coming back for other major services.

James is always THE best!!! I’m very appreciative of his professional, knowledgeable, efficient and considerate attitude.

Service writer James was great to work with. Overall a good experience from drop off, keeping myself updated and picking up truck.

Dan has been our service advisor since 2012 and is always upfront and honest about the required service. We thoroughly Have enjoyed and continue to enjoy working with Dan. It’s always a pleasure to see a familiar face.

Very very appreciate the service and attention we received from Dan. He really is outstanding in his attention to detail and we appreciated his professional advice. A big thank you to you Dan ........ SIDNEY D

James was fantastic

James does a great job!

James is always friendly and efficient! It is always a great experience when he is there!

My Cadillac Escalade needed many things taken care of so unfortunately I had to leave it for a little over three weeks for this to be accomplished. From the moment I brought it in till when I picked it up, Jay was extremely courteous and always messaged me every few days to keep me apprised of the progress with it.

Great service

Jay is always great. Best service

James was very helpful and willing to make sure I was completely satisfied with my car.

James is great. Very professional and knowledgeable. My problem is with the pricing. I am saving 1,400 dollars having it done outside of your establishment. Way overpriced

James was great. I want him as my service writer every time

Well done!

I appreciate the patience that was provided in hopes to have the car repaired

I had a transmission replaced in my truck about 4000 miles ago. It is a GMC overhauled transmission that is under warranty for three years or 100,000 miles. The transmission was experiencing flaring during Gear changes and dropping out of the gear. It was also running at a high temperature. I got my truck back three weeks after giving it to this dealership and the trans immediately got to 230°. This transmission had a 456 gear clutch go out after 4000 miles. With excessive heat. The transmission is under warranty and should have been replaced due to faulty transmission. The dealership could not figure out a cause but replaced the defective parts without confirming why it happened. Transmission should be replaced due to defective transmission. Truck is still at dealership they still cannot figure out if the transmission needs to be replaced or what is wrong with it. It has been almost a month.

I’ve worked with Jay over the years and he is always professional and trustworthy. This experience was no different. Thank you!!