Norm Reeves Honda Vista Auto Repair Service

Ernesto was kind, had attention to detail, and prompt in service

Very friendly and courteous and made feel welcomed and valued customer very thorough with maintenance and service and recommended repairs

Job well done ????

She was excllent

Jessica was AMAZING!! I had been getting the runaround for so long about my recall, and Jessica said it would be done immediately! I finally feel safe in my car thanks to Jessica! Please make sure that she is praised for a job well done!! You have an amazing employee in Jessica!

45 minute wait just to get checked in even though I had an appointment. Might be nice to have separate lines for appointments and drive-ins

Jessica Johnson Is an absolute professional. Great customer service and a joy to deal with.

Checking in always takes 20 to 30 minutes, so one must schedule that " drop off" into their plans. I guess it's best to get in line 20 minutes early.

John was very thorough in explaining things about my Passport. He also shared some great knowledge in another area I asked him about. John is a tremendous asset to your team!

I think Sal is the name of the person who helped me, he was very kind and went out of his way to answer all my questions, very kind and professional.

You guys killed our battery through your own negligence, told us it would be $400 to replace it, and acted like he was doing us a favor by only charging us 300 for it instead. We know the battery was fine, because it passed your own multipoint inspection the day before. You guys kept our car an extra day because you ordered the wrong part, and in that time clearly left a light on. All sides here know that there's no chance a battery goes from passing the inspection one day to being so drained it can't hold a charge the next naturally, but that's the story your service manager tried to feed us because he didn't want to eat the cost of his team's own mistake. We had no other options, because they couldn't finish the original repair without replacing the battery. So we paid it. But we are insulted, and extremely upset by this experience. We're taking our time putting together a great synopsis of our experience to post as a Google and Yelp review, and we'll absolutely be submitting a complaint to the BBB. I'll be sure to mention or tag Gerrie Wilkes by name in all 3, The ONLY resolution that could repair this damage is a refund for the full cost of the battery. Given our experience and the complete lack of professionalism Norm Reeves Honda has demonstrated so far, we're not going to hold our breath on this account. We're in the market for a new SUV, and this experience has completely soured us on Norm Reeves Honda as an option.

Yes

Ernesto was very helpful, kind and did a great job!

Always satisfied with my local Honda dealership.

Great customer service and my vehicle was ready when promised.

Ernesto was the best. Absolute rockstar when it came to customer service and he has an unmatched work ethic. I was very pleased with my interaction at your store.

Good service, friendly, works done as promised.

He is good

Thanks, Ariel and team, for the great communication and quick resolution!

Had pleasant demeanor, very knowledgeable and accommodating. Fully informed me of my options.