I’ve been having my services done here and several time have I had Jessie. He is awesome. Always upfront with the needs and helpful.
you tried to upsell me almost $600 worth of stuff that I didn’t need!! I talked to your manager, Philip who admitted I didn’t need them! I have to be able to trust you in order to bring my vehicle there and that you’re not going to tell me I need things that I don’t need! If you want my continued to business, you have to earn my trust again!
However, Ariel was wonderful helping me last night when you were getting close to closing time and she helped me so she is wonderful. Give her a raise!
Just a oil change on my 2024 civic sport and a factory recall issue and both jobs were completed sat
The bond that I have built with Ernesto started since the day I first came to Honda Norm Reeves for an oil change. He made me feel welcomed and answered any and all questions or concerns that I had. Ever since that day I come back and I know that Ernesto will take care of me to make sure my vehicle gets what it needs! He is very communicative and he goes above and beyond for those that he serves! Overall a great advisor! You definitely want Ernesto as your guy!
When I first brought in my car for service, I requested a list of possible actions required to have my car run smoothly. This last visit was to have completed the list, especially after I challenged the veracity of your claim that I needed new shocks which another mechanic said I did not. I was shocked to see a brand new list of items required. I grew angry when I saw "100,00 miles" notations after them. Why weren't these noted earlier? Why are they required now after I completed the initial list? Seems Norm Reeves is more interested in separating me from my money under the guise of "required services." Which is why I've located a reliable and honest mechanic to perform any and all services on my Honda going forward.
John Beck is Awesome !
Very friendly, Very helpful, and we promise to stay with your Dealership for the life of our car. ????????
Sincerely,
Craig & Debbie Crispin
John gave impeccable service. He was professional, thorough, patient with all my questions, and personable. He is an asset to Norm Reeves Honda and I will definitely be back with my future service needs.
Everything went really smooth and the service was performed faster than the quoted time. It was an excellent experience.
I was completely satisfied with the staff, accommodations, and professionalism of this establishment. Mr. John Beck provided outstanding customer service building trust and confidence. I will continue to bring all my vehicles for services, I commend and thank your operations.
I received a call at 5:30 pm when they said it would be done close to 4pm and I said I needed to contact my husband to find out if he could give me a ride over and your service guy said he would call me back in 5 minutes. He never called me back so I headed to Honda and arrived at 5:56 and stood there for 20 minutes until someone finally came up to help him and there were 2 clients behind me. Better communication… I have always had great service at Honda but the last couple times here has been below par.
Great service! We appreciate Sals help and service with our van
Sal was very attentive and he explain everything very well. He is very knowledgeable of his work and he gave me a couple recommendations that I will definitely take into consideration. Excellent customer service and human being.
Next time please call my car was ready i had to check with someone to check me out.
Every one is friendly and helpful. Jesse also made sure my recall was also completed along with a bolt that came loose around an engine shield. I appreciated that he followed up on the matter. Otherwise, I feel confident my Ridgeline was properly serviced and I look forward to keeping it running well for years to come. Thank you.
Jesse was really helpful, professional and personable. It was my first time working with him, and I was really glad I had the opportunity to do so. I’ll keep coming back to Norm Reeves because of great service like that and people like Jesse.
Very helpful and polite thank you ????
Everyone was very professional to me. I felt cared for. I feel the financial transaction was satisfying. I did not come away feeling cheated or overpriced. It seemed to be a fair deal. The car is in very good running order. The detailing on the car is very good very clean and I’m happy with my purchase. Thank you very much Dorothy M
Good job explaining everything.
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