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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6295 reviews 70%
4 star 1971 reviews 22%
3 star 137 reviews 2%
2 star 303 reviews 3%
1 star 249 reviews 3%
Review Us
Marcy O.
5 out of 5
1/31/2025
John gave impeccable service. He was professional, thorough, patient with all my questions, and personable. He is an asset to Norm Reeves Honda and I will definitely be back with my future service needs.
Shawn W.
5 out of 5
1/31/2025
Everything went really smooth and the service was performed faster than the quoted time. It was an excellent experience.
Ben A.
5 out of 5
1/31/2025
I was completely satisfied with the staff, accommodations, and professionalism of this establishment. Mr. John Beck provided outstanding customer service building trust and confidence. I will continue to bring all my vehicles for services, I commend and thank your operations.
Dennis H.
2 out of 5
1/31/2025
I received a call at 5:30 pm when they said it would be done close to 4pm and I said I needed to contact my husband to find out if he could give me a ride over and your service guy said he would call me back in 5 minutes. He never called me back so I headed to Honda and arrived at 5:56 and stood there for 20 minutes until someone finally came up to help him and there were 2 clients behind me. Better communication… I have always had great service at Honda but the last couple times here has been below par.
Manny P.
5 out of 5
1/31/2025
Great service! We appreciate Sals help and service with our van
Miriam M.
5 out of 5
1/31/2025
Sal was very attentive and he explain everything very well. He is very knowledgeable of his work and he gave me a couple recommendations that I will definitely take into consideration. Excellent customer service and human being.
Yelena A.
5 out of 5
1/31/2025
Excellent job.
Maria A.
3 out of 5
1/31/2025
Next time please call my car was ready i had to check with someone to check me out.
Leroy G.
4 out of 5
1/31/2025
Every one is friendly and helpful. Jesse also made sure my recall was also completed along with a bolt that came loose around an engine shield. I appreciated that he followed up on the matter. Otherwise, I feel confident my Ridgeline was properly serviced and I look forward to keeping it running well for years to come. Thank you.
Tim S.
5 out of 5
1/31/2025
Jesse was really helpful, professional and personable. It was my first time working with him, and I was really glad I had the opportunity to do so. I’ll keep coming back to Norm Reeves because of great service like that and people like Jesse.
Angela M.
3 out of 5
1/31/2025
It was quite expensive!
Sylvia M.
5 out of 5
1/30/2025
Very helpful and polite thank you ????
Dorothy M.
4 out of 5
1/30/2025
Everyone was very professional to me. I felt cared for. I feel the financial transaction was satisfying. I did not come away feeling cheated or overpriced. It seemed to be a fair deal. The car is in very good running order. The detailing on the car is very good very clean and I’m happy with my purchase. Thank you very much Dorothy M
Lynda S.
5 out of 5
1/30/2025
Good job explaining everything.
Gisellaa B.
5 out of 5
1/30/2025
The service was very excellent and attentive. I feel satisfied with the service they gave me and they helped me with everything that my car had. I appreciate it very much.
Ralph L.
5 out of 5
1/30/2025
Very professional and explained repairs and follow up promptly
Michael M.
5 out of 5
1/30/2025
John was an excellent rep, explained everything and was very helpful. Thank you.
Richard S.
5 out of 5
1/29/2025
John kept me informed throughout the process.
Julissa R.
5 out of 5
1/29/2025
Amazing service! Always helpful
Nicholas D.
4 out of 5
1/29/2025
Sal kept me in the loop at all times and provided great service end to end. I’ll be sure my car is serviced at norm reeves for as long as I can. Thanks sal!

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