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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6282 reviews 70%
4 star 1970 reviews 22%
3 star 137 reviews 2%
2 star 302 reviews 3%
1 star 249 reviews 3%
Review Us
Christina W.
1 out of 5
2/27/2025
This was beyond the worst recall job I have ever had. I didn't receive a certificate for the DMV and my windshield had a 4" crack on the driver's side at eye level that required the windshield to be replaced tomorrow. Along with the windshield to be retinted for health conditions. I submitted a claim to Honda directly since Service Manager Phillip Rosalas would not take any responsibility and State Farm my Insurance Company.
Jorge F.
4 out of 5
2/27/2025
GR8 SVC
Leonard S.
5 out of 5
2/27/2025
John was extremely attentive, professionall, and treated us great!
Anna M.
1 out of 5
2/27/2025
I purchased my 2021 Honda CR-V from Norm Reeves in Vista. I had all of my maintenance done by Norm Reeves. I had an issue with my tires and the technician was unable to correct the problem. And now the tires have worn out much sooner than expected. Norm Reeves Honda attempted to charge me for two tires and an alignment. I declined to pay the full amount for the tires when this could have been prevented. Therefore, I can no longer give Norm Reeves any more of my hard earned money.
Andrea B.
4 out of 5
2/27/2025
Thank you for your excellent service and labor.
Nathaniel S.
5 out of 5
2/27/2025
Very nice and helpful! And I got the service done for free which was very kind, but I did just buy the vehicle so it makes sense. I am glad Jesse helped me, and we had a really good conversation when we talked. Great guy!
Margaret L.
3 out of 5
2/27/2025
The wait was a little long. (2 hrs).
Mari A.
4 out of 5
2/27/2025
The service was great. I got my oil changed done pretty fast so I wasn’t there long. I only issue is that once I got a free streets down on my tire pressure light came on so I had to turn back around and go back when I got back stuff we’re very helpful and getting that fixed and I was on my way home.
Mike C.
5 out of 5
2/27/2025
Outstanding customer service and care.
John .
1 out of 5
2/26/2025
You refused to fix my condenser based off of another issue with the evaporator. You decided not to do maintenance on 1 aspect of the car, but would not acknowledge that the condenser being bad can have a negative impact on the entire AC system. You quoted 3400.00 at first and then were willing to come down to 2500. Even though the average rate for this job is 960 to 1100.00. Then after picking up my vehicle I notice things were marked requiring maintenance that I was not briefed on. I started coming to Norm Reeves becuase the dealer in Escondido tried to rip my wife off while I was deployed and it go proven by another mechanic.
Larry J.
5 out of 5
2/26/2025
Very good job was done I am happy with the work done
Ricardo R.
5 out of 5
2/26/2025
Sure I can do it for him because he did great work
Zoila P.
5 out of 5
2/26/2025
Yes, Ernesto was very nice, he has an excellent customers service.
Tom S.
5 out of 5
2/26/2025
Staff was very professional and helpful.
Melissa W.
4 out of 5
2/26/2025
Sal was professional and friendly and was able to answer all my questions and complete all my requests in a timely matter.
James B.
5 out of 5
2/26/2025
Terrified service, kept me updated finished on time
Alexei O.
5 out of 5
2/26/2025
Always a pleasure working with Ernesto.
Steven B.
5 out of 5
2/25/2025
Jessica was very honest with me. Quite rare and very commendable.
Philip S.
5 out of 5
2/25/2025
Always appreciate that Jesse is accommodating and hospitable He gets my customer service trophy!!
Louis W.
5 out of 5
2/25/2025
Very good experience. took me in right away and were very thorough

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