Jessica has been an excellent service advisor
Excellent service 10 out of 10
It was a very pleasant experience. Everybody is friendly and very knowledgeable. Inoka and Erwin are very helpful, answered all my questions. They both made me feel confident with the purchase. Inoka walked an extra mile just to make sure I have all the information I need and he made sure I have no problem activating the Acura link
You know I will. I received excellent customer service as always!
Miss Shari is always helpful whenever I need something done on my car. Good service advisors are a dime a dozen. So far, the techs have been good to come and my car as well.
Thank you Jessica for your knowledge, expertise, and service. You always go above and beyond for me, and I really appreciate it!! See you at my next service!!
Thank you for your honest and speedy service!! Looking forward to continuing my maintenance here from now on.
You were so helpful and you’re really appreciated!! Thanks for all your helpful information. My email is not working right now so probably won’t be able to fill out a questionnaire. Thanks again.
We received excellent service and attention from our service rep. It gave us a great a top-notch experience with Acura!
My service advisor attended to me upon urgency, and she followed through to confirm my service was up to date. She answered wuestions I had and gave suggestions where needed.
My car was checked in upon arrival. My b one service was literally completed in 35 minutes.
My only hope is that my car was accurately serviced for the B1 the guy was polite.
Excellent customer service and had my maintenance completed in an hour with a car wash as well.
Jessica offers and exceeds customer service above and beyond the routine. She is my WHY for using Hopkins Acura.
Shari ****is outstanding. I always hope she’s available to take care of me when I come in. Customer skills and service knowledge makes her a valuable asset at the Service Dept of Hopkins Acura.
Jessica is the best service advisomy vehicles. dealt with in all of my years of having work done on my vehicles.
Jessica is the best, great experience
Jessica was phenomenal. She provided exceptional service and made sure we were fully satisfied before going home. She really went above and beyond in all her efforts of helping us and I couldn’t be happier with our experience. Would 100% recommend her to anyone.
Shari ****is AMAZING! I own two Acura’s which we have serviced at Hopkins Acura in Fairfield quite regularly as me and husband commute across the Bay Area.. Shari is my service adjuster every time and always takes great care of me and my cars! She is detailed and gives clear communication every visit about what has been done and what is needed to be done! Her follow ups after our service appointments are greatly appreciated!! I will keep bringing our vehicles back because of her customer service!
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