Daniel could not have been any more accommodating. He’s a great employee. Give him a raise.
Thank y'all so much I appreciate everything y'all do ????
Excellent Customer Service as always!! Thank you!
From the time i pulled in and spoke to the first employee i have never had a worse experience with a service department in my life. The sad thing is no one seemed to care there as i tried to get help with my truck and a recall that i had made an appointment to get fixed. Please feel free to call me and i will go over it step by step to help your dealer because i haven't been in Texas long but have heard nothing but bad things about your service dept and now ive experienced it. ****-****-xxxx
Nate is great and Daniel is so nice!
I received excellent service from Nate.
I made appointment for you to get my oil changed. I Eason time for the apoint .I waited for nearly 2 hours checked to see if they had truck ready . It was still in line to be worked on. I don’t think this is the service you expect for your customers.I have to call on my customers they expect me to be there when I tell them I will come.so I think you can understand why I give you a bad rating on my comment!. John D
I didn't see a mechanic I was there almost two hours in line and decided to not stay and I made an appointment for friday.
Could do better on the phone service. Called a free times and left messages and no one returned my car. Updates would be nice.
Tara went above and beyond to make sure I was taken care quickly. It was the best service I have ever had there!
Daniel was amazing, he was attentive and knowledgeable. Very professional and I would say an asset to Arrow Ford.
Nelson was friendly and super helpful! He worked to get us taken care of as quickly as possible.
Tara was very helpful and knowledgeable. Thank you
They did not however find out why the trunk pops open randomly while driving down the road.
They said they could not reach the extended warranty people to get our discount. I got a hold of them on the first call. So I had to pay the full amount.
Everything was explained well and my car was fixed the same day! Great with keeping me updated
My car was checked in and oil change was done promptly.
Your team is great and made everything easy.
Walked in on a busy morning and was greeted promptly. The young man that checked me in had me in and out in less than an hour.
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