Ty had set appt yesterday and Ian and Mike were both courteous and gave updates when working on Apple Car Play issue. All 3 do a great job
Jeff was so very helpful today. We have worked with him so many times over the years. He's like a good friend
I really was impressed with the representative looking out for my best interest. He quickly had my vehicle looked at and kept good communication with me. He didn’t try to sell me extra work that was not necessary. I also was impressed with the tech’s inspection video as he went through my car. Thank you very much
Service from beginning to end was excellent. I do have one issue: I had an oil change / tire rotation which turned into a rear brake job. I had a coupon for the oil and for the brake job. It would’ve been nice to accept both coupons due to the expense of the repair along with having purchased the car from you new in 2020, 5 year customer
Paul was great! Informative and helpful during our visit.
Let me start by saying Adam was absolutely wonderful. My issues with yesterday’s service have nothing to do with Adam and he’s an asset to the service department. He was kind, understanding, I saw him try to help a customer find her phone. My issue lies with the service I received over the last couple of visits that culminated in an extra $800 out of my pocket that possibly could’ve been avoided. When I was last in prior to this visit, my tires were rotated because I had a nail in the back left tire. Come to find out, no one checked my brake pads, which had allegedly started to wear unevenly. Now would this have been caught? Maybe … but I didn’t even get a chance to find out. Fast forward to yesterday and I’m out $800 because my brake pads had worn unevenly and even ruined the rotors. I was told that this was ‘normal’ in a hybrid and they’ve seen wear go down very quickly in even just a month’s time. I don’t buy it. If that were the case, no one would want a hybrid because the offset in gas would be spent on brake pads and rotors. Failure to check my brake pads was a huge miss. Let me say again, everyone was very nice and tried to soften the blow, which I appreciate. But the actual service over August and yesterday fell short - by a long shot. Let’s talk about the mess I had in my car after the brake job. My husband pulled my mats out 2 days before this appointment and cleaned my car nicely. The service tech got rust and dirt everywhere and had no regard for my car. I take better care of loaners than the techs take care of my car. I work hard every day at my own job and it was my turn to receive service and effort I provide to my own customers each day and I didn’t get it. I paid for a luxury car but I’ve yet to receive luxury service. Maybe the couple of times I’ve complained, but I should’ve received it without having to beg for it.
Ian checked the car in for service, completed, installation on the new tire and promptly communicated when the car was ready for pickup. Excellent, seamless and professional service. Just what was expected.
Jeff was very thorough and professional, greatly appreciate his service.
Very nice and professional
Thanks for your assistance Ian. You were very accommodating and professional, much appreciated!
Everyone was efficient, courteous and friendly.
Jeffrey Miller was awesome very friendly and knowledgeable. Will definitely request him on my next visit.
Service is impeccable as always. Thank you Adam. Job well done :)
Pleasant experience.............................
Cordis always does a great job for me. I’m always well taken care of at each visit
Great customer service and timely done.
The service was great. But I decided to purchase a gym bag, I rang the bell at what I guess was the parts department desk and no one came out, so when my car was finished I asked if I could pay at the service desk, someone standing there said come back to the parts desk I will be there, you can pay for the bag there, when I got there no one was there.
I rang the bell again and another person that was gathering parts said I will be with you in a minute and left.
I put the bag down and left.
Great visit except for that.
The front camera doesn’t come on when I am stopped and it use to. Any help would be appreciated. You have excellent service personnel.
Thank you
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