Service Center

Real Reviews From Verified Customers

Franklin B.
5 out of 5
3/4/2020
All good
Gregory P.
5 out of 5
3/1/2020
Ronnie did a great job taking care of our vehicle.
Juan S.
4 out of 5
3/1/2020
My car drives o.k. if any thing I'll call u and let you know....thank you. For youe service....Juan S
Lawrence S.
3 out of 5
2/28/2020
Great job overall. I was surprised it took a full week to get my car back. I called on the fourth day to see if it was ready and I was told the battery was being charged and it should be ready later that day. That was a Friday and I finally got a call on Monday that it was ready. I was told your charger doesn’t work too well sometimes.
Robin A.
5 out of 5
2/28/2020
After abysmal customer service with Alderson BMW in Lubbock last summer, I knew I had to find another place to take my car for service. The team at Sewell has been top notch. This week my mother became unexpectedly and seriously ill. Because she has Alzheimer’s disease, I could not leave her alone at the hospital for safety and other reasons. The team was incredibly understanding that I could not return the loaner vehicle the next day as planned. When I made it back to Midland, my car was fully repaired and had been thoroughly cleaned! And the staff was great and also concerned about my situation, most especially Ronnie Guidry! Thank you Sewell! —Robin A
Chris B.
5 out of 5
2/28/2020
Ronnie kept me informed of timing and was professional at every level. Based on this experience I look forward to working with Ronnie in the future
Agustin D.
5 out of 5
2/28/2020
Ronnie quickly took care of a prior mistake by another rep. The vehicle so far has been working well
Cesar B.
4 out of 5
2/27/2020
No issues with visit.
Fernando A.
5 out of 5
2/26/2020
Very good service. Definitely recommended.
Roberto V.
5 out of 5
2/26/2020
Great service , thank you so much.
Joshua H.
5 out of 5
2/26/2020
Could not have been an easier or better experience. Thank you!
Ronald S.
5 out of 5
2/26/2020
Ronnie is very knowledgeable about BMW'S and is very friendly.Happy to see that in a service department. Thank You.
Deborah T.
3 out of 5
2/26/2020
But I arrived at 12:30 and left at 3:30. I wish they had told me how long it would take, I would have had hubby come get me.
Gary D.
4 out of 5
2/26/2020
The service is fabulous-always!
Shanna B.
5 out of 5
2/25/2020
Very friendly staff. Great people to work with. Thank you.
Danny B.
5 out of 5
2/22/2020
Ronnie Guidry and the entire staff made me feel like they honestly and genuinely cared about me and my vehicle, BMW and Mr.Sewell should feel very proud of a staff that displayed exemplary customer service throughout the entire service experience. Thank you! Dan Barrett
J C.
4 out of 5
2/22/2020
Great service and dealership
Gary E.
4 out of 5
2/22/2020
Even fixed the radio that I thought was not possible. Thanks
Joe B.
5 out of 5
2/21/2020
Staff was friendly and overall experience for first time service was good
John L.
5 out of 5
2/20/2020
Thanks

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