Service Center

Real Reviews From Verified Customers

Santiago L.
5 out of 5
2/20/2020
It was a great experience as always . Yall have a great team . Thanks Jimmy Lopez
Stanley J.
5 out of 5
2/19/2020
Good job, thanks!
Javier O.
5 out of 5
2/19/2020
Jeana provided excellent customer service!
Michael G.
1 out of 5
2/18/2020
Originally I brought my car in because there was a problem with the tire leaking low pressure they took my car in the back came back in a few minutes told me that with no holes no problems they filled it with air and sent me on my way. Within 5 miles the tire indicated low pressure. I had to return the car to discover that there was indeed a problem and a puncture in the tire. I was proactive in having them take a look they sent me out on the road with a possible dangerous situation.
Dandrae F.
2 out of 5
2/18/2020
The service was absolutely trash... ....I got my vehicle back with out being washed completely... It was still dirty...I thought the logo BMW meant something as far luxurious and quality...
Nick .
5 out of 5
2/17/2020
Jeans was very professional and helpful. She provided exceptional customer service while he she was the only one working at the service department but made sure my needs were met. Kudos to her
Gina R.
4 out of 5
2/15/2020
Zach completely took care of me!!
Jasmine B.
5 out of 5
2/15/2020
Thank you Zachary for keeping up to date with my service. Sewell is the best! Thank you
Linda H.
5 out of 5
2/15/2020
Everything was fixed in a timely manner and the employees were courteous and professional. Thank you!
Bradley B.
2 out of 5
2/14/2020
I went in to replace the battery in my key fob. The service representative read my key & noted that the battery is usually changed at the 2nd service which includes an oil change. He asked if I would like to just get my oil changed at this time because they had several cancellations due to rainy weather that morning. I told him I really did not have time for that, as I was trying to leave town. He convinced me it would be very fast & the car could go immediately in the service center. Two hours later, I see my car pulled back outside. No one is in the service office for 15 minutes. When someone walks in, I have to ask if I can sign for my car. The battery has still not been changed!!! I have to go back inside to get the battery I originally came in for. Two & a half hours seems very unreasonable considering the representative told me it would be fast! I ended up having to drive in the dark. I feel taken advantage of.
Sue D.
5 out of 5
2/14/2020
Great service , perfessional, prompt,and personal.
Steven R.
5 out of 5
2/13/2020
Great job! Very professionally handled and communication was good. Extra kudos for expediency despite the snow storm.
Michael S.
5 out of 5
2/13/2020
Great Job!
Robert M.
5 out of 5
2/11/2020
Great service as usual.
Allyse R.
5 out of 5
2/8/2020
Great service & care
Madelaine M.
4 out of 5
2/8/2020
Very nice & professional. Associates were very kind to my high school daughter when she went to pick up her vehicle. They did not “talk down” to her even though she was young. Both she & I appreciate that. Great service in a timely manner. She was also thrilled with her car wash & interior vacuum. Summary: Great service & Nice people make ALL the difference!
Juan L.
5 out of 5
2/8/2020
I feel super comfortable with the service. I definitely would go back again if I have to. I would recommend this car dealership to my friends and colleagues.
Maria N.
5 out of 5
2/7/2020
Zack is a fucken bad **** , down to earth not some fake **** guy in a suite and tie pretending to give a **** .
Erika C.
5 out of 5
2/5/2020
mui buen servicio
Mark C.
5 out of 5
2/5/2020
Yal are the best. I truck and am out of town frequently I rest assured in the bmw we own and the service this dealership provides. I know my wife is in good hands Worth every penny

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