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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Carol M.
5 out of 5
10/15/2021
She is professional, knowledgeable, thorough & friendly. And the whole team is really great. Mahalo’s for such good service.
Kevin C.
4 out of 5
10/15/2021
I was able to set up an appointment easily this time. That hasn't always been the case. Staff is super friendly, I was able to locate my records and process me easily.
Robert H.
4 out of 5
10/13/2021
Your customer service staff is amazing—helpful, fun amd professional. SRod is a real asset and a reason I will continue bringing my Kona to your dealership—- vs trying another option (which I have once before). Thank you for the survey
David W.
4 out of 5
10/13/2021
Shayna Deponte-Rodrigues was outstanding with communication & scheduling my Subaru Crosstrek for warranty service - the foreman Mechanic, Gabriel even came out to test drive my vehicle with me to make sure the problem was resolved & did extra work to ensure the problem was resolved. Ryan Tanimoto took care of me initially referring & helping me to schedule with Shayna & both got me in earlier knowing I needed to soon leave back to the mainland. Excellent & Amazing team with very personalized service.
Arte M.
5 out of 5
10/9/2021
Your service team is #1..
Julieta H.
4 out of 5
10/8/2021
I’m very pleased and grateful for your great job well done. And must of all to find Christians sisters that through there actions and words brings joy. Will be back for my next service. Thank you thank you to all the staff.
Erika G.
5 out of 5
10/8/2021
Everything was great
Richard M.
5 out of 5
10/7/2021
very helpful
Ray T.
5 out of 5
9/29/2021
Performed service promptly, professionally, competently, in a friendly and trustworthy manner.
Brian H.
5 out of 5
9/28/2021
Everyone was super nice and the process was efficient.
Erin R.
5 out of 5
9/24/2021
Always friendly! Take good care of me!
Pomaikai C.
3 out of 5
9/24/2021
It started off badly but wound up being good.
Debra W.
5 out of 5
9/18/2021
Professional service and job was finished before expected time
Hermine B.
5 out of 5
9/18/2021
The women in your service department and the cashier were very practical, helpful, and big picture thinking in how they handled the follow up recommendations recommendations and assistance regarding it. Muchly appreciate it
Charlot B.
5 out of 5
9/17/2021
Thanks for your service and your caring . I have always been happy with Big island motors Charlot B
Sandra J.
5 out of 5
9/17/2021
Great staff!
Cynthia D.
5 out of 5
9/16/2021
Thank you for the speedy service. Everyone is so nice and helpful. Love my Suburu!
Francis S.
5 out of 5
9/15/2021
Good service
Jay E.
5 out of 5
9/11/2021
Friendly and professional staff.
Breann D.
5 out of 5
9/11/2021
I love taking my vehicle there to get service. I am always greeted with a smile and everyone is always so nice.

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