Big Island Motors Kona Auto Repair Service

Everyone always makes me feel special ?

Shana and Stephanie were great. So wonderful to have air conditioning again finally!

Everything done in expedited fashion. Thanks.

Thank you so much for all you guys do to keep us on the road! I always enjoy seeing everybody during my visits to Big Island Motors because everyone is always so friendly and they always make my experience positive. Times are hard, but it takes true ohana to power through these hard times together and stay focused! This is how I feel about the team at BIM! Mahalo nui loa from the bottom of my heart :-). -Jordyn L.

You were very fast!! And, as always, really nice!!!

Like your call backs and appointment reminders

Your service department staff are so kind and professional. I’m looking forward to their following up on diagnosis and repairs to my Forester. Thanks

Thanks all!

Performed the repair promptly and competently. Professional yet friendly staff.

The service visit was fine. Work was done correctly and delivered on time. Staff was friendly.

Very positive experience all around.

Thank you

Well done

Sorry it was not a complimentary service, but I appreciate good service and happy to pay for it.

Best service department. ! Knowledgeable friendly staff.

Awesome service ! Don’t have to wait for service, they approached as soon as I walked in. Very, verify satisfied.

Shayna very polite, very experienced and has a lot of knowledge in knowing about your car and car parts. She made me feel comfortable being there. Since 2014, your service department has stepped up, keep up your professional service. Thank you for being in Kona!

Thank you for your quick service!! Jon

I put my comments in a text message with suggestions for being a more successful customer service agent: This text says appointment time, not check-in time as the receptionist repeatedly told me. She wanted to know if I wanted to reschedule after she told me it could take 3 hours!!! Why am I making an appointment if you can't do the work at that time? I'd like the name of the manager and a call from him/her. This is no way to treat customers who may be in the market for a car someday. When I saw at 11:40 that my car was inside, I asked the technician how long it would take and before he could answer me, Shayna was confronting me telling me not to speak to her technician. I went back to the office and explained that there must be a better way for us to communicate that maybe she could have told me that she would get me in as soon as she could and didn't know how long it would take. She continued to argue her point of view which is never the right way to handle a customer. An apology for the misunderstanding would have gone a long way. I know I've worked in customer service and apologized to many people even when I knew I was right.

Shayna is awesome!