Service Center

Real Reviews From Verified Customers

Jamal W.
5 out of 5
9/10/2021
Everyone always makes me feel special ?
Joan D.
4 out of 5
9/4/2021
Shana and Stephanie were great. So wonderful to have air conditioning again finally!
Patrick W.
5 out of 5
9/2/2021
Everything done in expedited fashion. Thanks.
James L.
4 out of 5
9/2/2021
Thank you so much for all you guys do to keep us on the road! I always enjoy seeing everybody during my visits to Big Island Motors because everyone is always so friendly and they always make my experience positive. Times are hard, but it takes true ohana to power through these hard times together and stay focused! This is how I feel about the team at BIM! Mahalo nui loa from the bottom of my heart :-). -Jordyn L.
Kathleen W.
5 out of 5
9/1/2021
You were very fast!! And, as always, really nice!!!
Garrett C.
4 out of 5
8/31/2021
Like your call backs and appointment reminders
Aric A.
5 out of 5
8/27/2021
Your service department staff are so kind and professional. I’m looking forward to their following up on diagnosis and repairs to my Forester. Thanks
Byers N.
5 out of 5
8/20/2021
Thanks all!
Ray T.
5 out of 5
8/19/2021
Performed the repair promptly and competently. Professional yet friendly staff.
Michael R.
4 out of 5
8/18/2021
The service visit was fine. Work was done correctly and delivered on time. Staff was friendly.
John M.
5 out of 5
8/18/2021
Very positive experience all around.
Annabel E.
5 out of 5
8/18/2021
Thank you
David F.
5 out of 5
8/17/2021
Well done
Mary H.
5 out of 5
8/14/2021
Sorry it was not a complimentary service, but I appreciate good service and happy to pay for it.
Sharon H.
5 out of 5
8/13/2021
Best service department. ! Knowledgeable friendly staff.
Jeanne H.
4 out of 5
8/12/2021
Awesome service ! Don’t have to wait for service, they approached as soon as I walked in. Very, verify satisfied.
Wanneta W.
5 out of 5
8/12/2021
Shayna very polite, very experienced and has a lot of knowledge in knowing about your car and car parts. She made me feel comfortable being there. Since 2014, your service department has stepped up, keep up your professional service. Thank you for being in Kona!
Jonathan M.
5 out of 5
8/12/2021
Thank you for your quick service!! Jon
Nondice M.
1 out of 5
8/7/2021
I put my comments in a text message with suggestions for being a more successful customer service agent: This text says appointment time, not check-in time as the receptionist repeatedly told me. She wanted to know if I wanted to reschedule after she told me it could take 3 hours!!! Why am I making an appointment if you can't do the work at that time? I'd like the name of the manager and a call from him/her. This is no way to treat customers who may be in the market for a car someday. When I saw at 11:40 that my car was inside, I asked the technician how long it would take and before he could answer me, Shayna was confronting me telling me not to speak to her technician. I went back to the office and explained that there must be a better way for us to communicate that maybe she could have told me that she would get me in as soon as she could and didn't know how long it would take. She continued to argue her point of view which is never the right way to handle a customer. An apology for the misunderstanding would have gone a long way. I know I've worked in customer service and apologized to many people even when I knew I was right.
Raymond M.
4 out of 5
8/6/2021
Shayna is awesome!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort