About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Deborah B.
5 out of 5
8/4/2021
Very friendly, called me as soon as my car was ready and despite being the only person handling the desk, she had a great attitude and was completely on top of everything. Great company representative
Genevieve A.
4 out of 5
8/4/2021
See ya soon????
Eduardo T.
3 out of 5
7/30/2021
Service is good but the wait is long for just an oil change and fair filter change, about 2 and a half hour wait.
Annabelle S.
2 out of 5
7/29/2021
I had a 10am appointment for a recall, was told the approx finish time 2:30pm. I live out of town so I planned to wait on-site for it. I checked on it around 2:45pm only to find out my car was only being worked on just then (after inquiring) and would roughly take 1-1 1/2 hrs. I’m not sure if this is going to amount to any improvements, I hope someone really makes the attempt. Please be considerate of your customers, regardless of the kind of job. If you are short staffed, please train your managers on having a broader perspective (empathy for customers) and time management - so they are able to see customer’s perspective and can plan and perform in a more efficient way for their customers. I had a 10am appointment that took 1 1/2 hours but had to wait nearly the whole day for my car to be worked on.
Cheryl H.
4 out of 5
7/27/2021
Shayna explained in detail what would be done & later what was actually done; Very cordial & competent in her position; thank you Shayna!
Victoria B.
5 out of 5
7/23/2021
I'd love to buy a new Subaru. I'm not getting rid of this one just looking to buy a new one. We love the Outback Forester or Crosstrek.. almost any color. If you guys have anything on that lot new or used have someone give me a call. Thank you. The ladies in service were amazing and wonderful thank you.
Deborah S.
5 out of 5
7/20/2021
Always great friendly service.
Stephanie G.
5 out of 5
7/20/2021
Love all you good people of service. Mahalo.
Raymond R.
5 out of 5
7/18/2021
Fast, friendly, fun , team
Sherrill D.
5 out of 5
7/17/2021
the service advisors are the best they deserve a raise????????
Edward A.
5 out of 5
7/15/2021
Great service staff makes me feel welcome and like family
Edward A.
5 out of 5
7/15/2021
Great service staff makes me feel welcome and like family
Donald S.
4 out of 5
7/14/2021
nice ladies on the check in, good vibes from the mechanics.....nice place Big Island motors.
Gary M.
5 out of 5
7/14/2021
Everyone super nice!
Theresa D.
5 out of 5
7/10/2021
Good customer service
Diana C.
4 out of 5
7/9/2021
Shayna and Sherry are always so friendly, helpful and accommodating. Shayna helped solve a problem when I was at Volcano for the weekend and my oil was low and recommended an appointment in Hilo to check and top it off to keep my diagnostic plan on track. It it meant so much for her to make it happen as well as Cliff's help in many problems with my Hyundai...I'm so glad you are adequately staffed now in the front to relieve the workload and stress for your wonderful team...Mahalo for always taking good care of me and my vehicle!! Aloha, Diana C
Patsy P.
5 out of 5
7/6/2021
Greeted with smiles. Great customer service. My car feels very smooth!
Spencer F.
4 out of 5
7/3/2021
Customer service is great. They kind of forgot about me for 5 hrs though, but it was an innocent mistake and staff was apologetic so no bad feelings. Great service.
Robert M.
5 out of 5
7/3/2021
I appreciated the service. The staff worked hard to keep me informed. Thank you. Bob Martin
Monique P.
5 out of 5
6/30/2021
Great people with great attitudes.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.