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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Randy W.
5 out of 5
6/29/2021
Friendly staff, work was done quickly and took the exact estimated time.
Gloriette M.
5 out of 5
6/23/2021
Friendly & good communication. Thank you.
Doni B.
5 out of 5
6/19/2021
All the women in the service dept are great. They all deserve a raise. Now.
Jeffrey M.
5 out of 5
6/15/2021
Early in meant early finished.
Ramona E.
2 out of 5
6/10/2021
Shayna was awesome- great customer service. My concerns of why I will not use again- waited three weeks just to get a diagnosis date for my car, which I could not drive in the meantime. Then waited another three weeks for the repair appointment. BUT, the day before repair appointment, I was called to let me know the parts we’re on back order and could not be filled until July. Why wait until the day before to inform me, when I had technically been waiting six weeks now. That is my biggest complaint. Anyhow, my husband then asked for the parts number so we can research instead of waiting until July. We got the part ordered and we picked up and delivered to your mechanic department within four days! THEN, we still had to reschedule and wait another three weeks until our appointment! Very disorganized- I will never use Kona Motors again and will advise anyone else about your repair shop.
Patricia H.
5 out of 5
6/9/2021
I have always had great service! Everyone is very friendly and efficient.
Meg Q.
5 out of 5
6/8/2021
Thank you!
Benjamin T.
4 out of 5
6/4/2021
Shayna provided excellent customer service. She was friendly and positive. So far our car drives much smoother than before! Happy to say we had a great experience at Big Island Motors- Kona Subaru Mahalo
Kathleen M.
4 out of 5
6/3/2021
Great Kona Service Team
Raymond S.
2 out of 5
5/27/2021
When a customer makes an appointment at 11am for 45 min job and has to wait 4 hours and have to sit outside in the sun the whole 4 hours. I consider that bad customer service . The reason for making an appointment is so you don’t have wait for a long time. Basic service is not the same as doing major repairs and should organized differently. At Honda i only had to wait the actual work time.
Nancy M.
4 out of 5
5/19/2021
Your service staff is the best! I’m so glad I bought my car from you.
Michael F.
5 out of 5
5/19/2021
Shayna & Stephanie always make me feel like family when I have to come in. The best customer service in town! Friendly, efficient & trustworthy. What else could anyone ask for?
Edward M.
4 out of 5
5/12/2021
Mahalo
Ruth H.
4 out of 5
5/11/2021
Great service desk person! She was friendly, funny, & awesome!
Sherrill D.
4 out of 5
5/8/2021
THE SERVICE DEPARTMENT IS DA BOMB
Clay B.
4 out of 5
5/6/2021
Service writer Shayna was very polite, answered all my questions and concerns very professionally. Upon needing more work than I brought my car in for she handled my case with a great expertise and worked my car in as soon as possible. I would recommend this dealership to all my friends for service concerns.
Dennis M.
4 out of 5
5/6/2021
Shayna is very nice person helpful and easy to work with I give her five stars ????????????????????
Julieta H.
4 out of 5
5/5/2021
According to your findings is there a way that you can send me an estimated cost for the main repairs?
Russell L.
4 out of 5
5/5/2021
I purchased the car from Maya in Hilo and she has handled everything. It was a pleasure working with her and you have an outstanding staff member. Russ Lesser
Gloria L.
4 out of 5
5/4/2021
Really nice employees

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