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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Margaret R.
5 out of 5
5/1/2021
I enjoyed dealing with her and the rest of the staff there. I felt like my patronage was appreciated
Wayne B.
5 out of 5
4/30/2021
Thanks for quick service!
Ben S.
5 out of 5
4/29/2021
As always, friendly, helpful, got the job done
James L.
5 out of 5
4/29/2021
Thanks for always being there for me and my Mazda MX6.
Ramona E.
5 out of 5
4/28/2021
Shayna was excellent- great customer service!
Russell L.
4 out of 5
4/25/2021
I actually have not seen the car, but I purchased it through Maya and she has been great to work with. Russ Lesser
Esther L.
4 out of 5
4/22/2021
Friendly. Patient. Explained work so I can understand what was done and the estimations of what else can be done to keep my car in great working condition and safe to drive.
Tommy &.
4 out of 5
4/15/2021
They were able to find affordable parts for the repairs that made it possible to have the work done. I dropped the car off and waited for the call. I got an update email around 3:30 then a call around 3:50 that the car was done and the a/c was now working great. I picked it up this morning and it’s blowing cold. Very happy with the service. Great job everyone.
Angela D.
5 out of 5
4/14/2021
She's always so helpful & friendly.
Gary H.
1 out of 5
4/9/2021
I had an appointment for 1130am service.At 2:15pm my vehicle was still not pulled in for service. Disgusted with poor quality service I elected to leave. You wasted almost 5 hours of my time. I won't be back for service or to buy a new vehicle from Big Island Motors.
Barbara T.
5 out of 5
4/8/2021
Wonder service and staff thank you
Rose M.
5 out of 5
4/7/2021
Shayna was pleasant to talk with, comforting and respectful. An asset for the company. I am sorry to hear of the losses of your employees.
Daniel Y.
2 out of 5
4/3/2021
Service dept put the wrong oil in my vehicle. My vehicle takes 0w20 full synthetic...your service people put 10W30 in my vehicle. I want this problem resolved immediately.
Elena S.
5 out of 5
4/3/2021
Thank you, Aura, very much!
Sherrill D.
5 out of 5
4/2/2021
THE SERVICE DEPARTMENT IS DA BEST Da gurls in the office are on it and deserve a big raise. Ill be back.
Laura L.
5 out of 5
3/31/2021
Mahalo for a great service experience!
Denise V.
5 out of 5
3/30/2021
Great job. Thank you
Shirley S.
5 out of 5
3/27/2021
The friendly, and kind help was delightful today. Have never received better help in the past.
Yolanda N.
4 out of 5
3/27/2021
Didnt take that long to wait for the service done as expected. Very much satisfied with the courtesy ride fr Aura
Jeri D.
5 out of 5
3/26/2021
Happy to see how much the department has improved over previous visits. Thank you.

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