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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Hugh K.
4 out of 5
3/26/2021
The best most accommodating group I have ever dealt with
Malcolm G.
4 out of 5
3/26/2021
TOP SHAPE
Daniel C.
2 out of 5
3/26/2021
Signed up for a transmission service and inspection through the website, and when I arrived they only had me down for an oil change and tire rotation. I was then talked out of a transmission service, seemed like they didn't want to do the job. Also the receptionist didn't know what I mean by wanting to service my transmission. I then told them that I didnt need my tires rotated because I had just had them rotated a week ago. My tires ended up getting rotated anyways so now they have been rotated twice in two weeks. Also $100 for an oil change is ridiculous, I am never bringing my car back for service again.
Claudia B.
2 out of 5
3/26/2021
I came in for a simple oil change and i left paying double the amount of an oil change at Lex Brodies i have been a customer with you guys for many years and you guys didnt tell me that it was going to cost me 106 dollars to get an oil change where at Lex Brodies its 50 to 60 dollars only! Shame on you
Luke M.
5 out of 5
3/24/2021
Amazing!
Karen L.
4 out of 5
3/23/2021
Aloha and the service went very well, however I had a 10:30a appointment and did not get my car until 2:00p. I was told it would take this long and next time I will schedule my service for first thing in the morning.
Mary H.
5 out of 5
3/23/2021
The service people, and the ladies behind the desk are so helpful and cheerful.
Sally A.
5 out of 5
3/23/2021
The service department has improved 100% since my last visit. Everyone was friendly and helpful.
Edward A.
5 out of 5
3/19/2021
Recall repair was done quickly. Courrtesy shuttle was great. All personnel were very nice to interface with.
Karen P.
4 out of 5
3/19/2021
Friendly people. My info was still in the computer and recall fix was completed to my personal satisfaction.
Thomas M.
5 out of 5
3/18/2021
Prompt completion- good communication
Frederick G.
4 out of 5
3/18/2021
Work was done satisfactorily to satisfy fa story recall
James R.
5 out of 5
3/17/2021
Mahalo!
Daniel K.
5 out of 5
3/13/2021
I only wish that you provided complimentary vacuuming and car wash with each service.
Patricia W.
4 out of 5
3/13/2021
Service dept was very friendly and informative. Did exactly what they said they would do and completed the recall call work within the time they stated.
Cheryl T.
5 out of 5
3/13/2021
Aura was very efficient and easy to talk to. She made the experience very pleasant.
Gene S.
2 out of 5
3/12/2021
Routine service 2:30 appt on time waited 2 hrs and 15 min and had to get office personnel go to shop to get paper work. Estimate 1hr, 30 min. Should offer shuttle service or comfortable lounge
Canaan B.
2 out of 5
3/10/2021
We are assuming the work was good, however the customer service was very bad. We waited 6 hours before our car was ready, and there was no offer of a rental vehicle or an apology for how long it took. Service agents seemed to think it was perfectly fine to have us wait 30 minutes just to complete paperwork after our car was finished. Our appointment was at 8:45 am and the service agents took the car at 11:36 am. That’s almost 3 hours after we arrived. Please be more respectful of people’s time.
Stacie A.
5 out of 5
3/10/2021
My service was explained and I was called as soon it was done. Quick service.
Ilmar R.
5 out of 5
3/9/2021
All good, helpful, professional, Mel is great! Thank you,.

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